Ragul GV
Chennai
Summary
Experienced Network engineer with a demonstrated history of working in the information technology and services industry. Skilled in Network Troubleshooting and Infrastructure support Additionally, I am experienced in working with Cisco and Meraki Routers, Switches, Firewall and Wireless devices .Capable of working independently as well as a good team player. Seeking for challenging roles and flexible to work on any new technologies and environment for the growth of the organization as well as to enhance my knowledge and career.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Engineer
Tata Consultancy Services
Chennai
10.2021 - Current
- Implemented and managed an SD-WAN solution for clients across the countries
- Managed more than 60,000 devices, including switches, routers, Cisco WLC, Meraki APs, and MX Meraki Security Appliance
- Configured and managed Meraki MS switches and MR Meraki APs
- Perform upgrades for Cisco devices and other SD-WAN devices, like Meraki
- Handled priority and major incidents with periodic updates to stakeholders and until resolution
- Worked on Cisco Catalyst Switches 3500, 3800, 6500, 2900, 9300, and 9500 Series
- Implementation and Management on major router platforms, especially with Cisco 3900, 3800, 2900, 2800, 1000 ASR, and ISR 4000 series router models
- Managed IP addressing and subnetting, ensuring efficient network operation and connectivity
- Routing protocols, including EIGRP, OSPF, and BGP
- Experience in Network Monitoring Tools - NetFlow, SNOW, Moogsoft, CA Spectrum, Rivermine, Netbrain, and Wireshark
- Clear understanding of ITIL processes: Change Management, Incident Management, and Problem Management
- Follow up with Vendor and follow proper escalation matrix with Vendor and ISP
- Maximizing Network Performance through ongoing Monitoring and Troubleshooting, until resolution
- Handle first-level escalation for all technical and process-related issues
- Conducted regular network assessments and troubleshooting to identify and resolve issues promptly
- Plan and Schedule Changes, coordinating with different stakeholders
- Perform trend analysis, identify top incidents, and work with respective teams/individuals to minimize the incident reoccurrence
- Proactive Monitoring through Network Management Tools
- Take preventive and corrective action based on the Customer Satisfaction Survey
- Training for new team members
- Perform RCA for Major Incidents and P1 Incidents
Education
Bachelor of Science - Computer Science
SRM University
Chennai05.2021
HSC -
St.John's Matriculation Higher Secondary School
Chennai05.2018
SSC -
St.John's Matriculation Higher Secondary School
Chennai05.2016
MBA - International Business Management
Pondicherry University
ChennaiSkills
- Technical Troubleshooting
- Network Troubleshooting
- Cisco equipment familiarity
- Meraki SD-WAN
- MX Router
- MS Switches
- MG Cellular Gateway
- MR Access
- Networking and routing protocol expertise
- Switching protocols
- IP Addressing and Subnetting
- OSPF routing
- Documentation
- Change Control
- Co-Ordinate with external Vendors
- Proactive
- Team player
- Root Cause Analysis
- Multitasking Abilities
- Decision-Making
Certification
Cisco Certified Network Associate, CCNA 200-301
Accomplishments
Star Performer of the project, 2022-2023
Languages
- Tamil, First Language
- English, C2 Proficient
- Telugu, B1 Intermediate
Timeline
Network Engineer
Tata Consultancy Services
10.2021 - Current
Bachelor of Science - Computer Science
SRM University
HSC -
St.John's Matriculation Higher Secondary School
SSC -
St.John's Matriculation Higher Secondary School
MBA - International Business Management
Pondicherry University
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