Ankit Agarwal
Senior Salesforce Consultant
Jaipur
Summary
Results-driven Senior Salesforce Consultant with over 9.5 years of experience delivering innovative Salesforce solutions across diverse industries, including pharmaceuticals, healthcare, non-profit, and financial services. Skilled at translating complex business requirements into effective Salesforce implementations. Proven leadership in managing cross-functional teams to meet project deadlines and deliver high-quality results. Strong expertise in integration, data migration, and cloud solutions, with a passion for optimizing client operations through innovation and best practices. Experienced in guiding and supporting development teams to ensure successful project execution.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
Work History
Senior Salesforce Consultant
Sabio Group
07.2022 - Current
- Service Cloud Implementation: Designed and developed a Service Cloud application, integrating Oracle through bulk APIs to migrate and map data using Batch Jobs. Implemented Email-to-Case services and built a UI tool (Service Action Centre) using LWC and Lightning Flow to optimize case management.
- Community Cloud Development: Developed a Help Portal and Application Portal using Experience Cloud to streamline case submissions and applications. Integrated with third-party systems using MuleSoft and Platform Events.
- Marketing Cloud Integration: Led the setup and configuration of a Marketing Cloud instance, connecting it with Sales Cloud for a non-profit client. Designed and implemented Journey Builder campaigns, Cloud Pages, and automation, Preference Center processes for a donation campaign. Developed targeted campaigns using Marketing Cloud for a retail client, driving revenue growth through segmented customer journeys, data-driven email campaigns, and sales-driven promotions.
- Data Cloud Implementation: Worked on a live Data Cloud implementation for a downstream trading business to identify underperforming accounts based on engagement and scheme goals. Integrated data from Salesforce Sales Cloud, Marketing Cloud, Microsoft Azure, and website activity to build unified customer profiles. Performed data transformation and created calculated insights (CIs) based on business criteria. Processed data was pushed back into SFMC to trigger personalized email campaigns.
- Technologies: Salesforce, LWC, Apex, REST/SOAP Integration, Salesforce Marketing Cloud (SFMC), MuleSoft, Git, Bitbucket, Jenkins, AMP Script, SSJS, SQL.
Salesforce Consultant
Wipro Technologies
07.2021 - 07.2022
- Led the implementation of Service Cloud for a major pharmaceutical client, developing LWC components for the Service Console App to manage feedback from hospitals and doctors.
- Configured and integrated third-party applications such as DocuSign and Conga Composer for document generation and signature workflows.
- Designed and implemented transactional and commercial email campaigns for B2B engagement, leveraging Marketing Cloud to target hospitals with regional offers and discounts.
- Managed data migrations and integration, ensuring smooth transitions from legacy systems to Salesforce environments.
- Technologies: Salesforce: Apex, LWC, AURA, Salesforce Marketing Cloud (SFMC), Amp Script, SSJS
Salesforce Consultant
Virtusa
07.2020 - 08.2021
- Led the implementation of Service Cloud and Experience Cloud solutions, utilizing features like Account Management, Person Accounts, Work Orders, and Case Management.
- Migrated Salesforce data across multiple orgs using Salesforce CLI and VS Code, with CI/CD methodologies, improving deployment efficiency and reducing errors.
- Integrated Salesforce with Kafka to enable real-time data processing, enhancing the system’s ability to respond to changes instantly.
- Technologies: Salesforce, Apex, LWC, AURA, Kafka, Salesforce CLI, and VS Code.
Salesforce Developer
HCL Technologies
11.2015 - 01.2020
- Enhanced a client’s Advertising Management System by migrating from Visualforce to Lightning, optimizing user experience and system efficiency.
- Led Sales Cloud implementation, focusing on opportunities, leads, contacts, accounts, and product management. Automated processes with Screen Flows and Process Builder to improve sales productivity.
- Designed and implemented automated reporting and dashboards to help clients track and increase sales revenue.
- Led the setup of automated deployments using Salesforce DX, Git, and CI/CD processes, streamlining the development lifecycle and reducing manual errors.
- Technologies: Salesforce: Apex, Sales Cloud, AURA, Salesforce DX, CI/CD, Git
Education
Bachelor of Technology (B.Tech) - Information Technology
College of Technology And Engineering (MPUAT)
Udaipur, India 05.2010 - 06.2014
Skills
Client Engagement
undefinedCertification
Salesforce AI Associates
Timeline
Senior Salesforce Consultant
Sabio Group
07.2022 - Current
Salesforce Consultant
Wipro Technologies
07.2021 - 07.2022
Salesforce Consultant
Virtusa
07.2020 - 08.2021
Salesforce Developer
HCL Technologies
11.2015 - 01.2020
Bachelor of Technology (B.Tech) - Information Technology
College of Technology And Engineering (MPUAT)
05.2010 - 06.2014
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