Open To Work
ANKIT AVHAD
Mumbai
Summary
Experienced Team Leader in Transfer Agency with a focus on operations management and process enhancement since 2018 at State Street Bank. Oversaw multiple teams to deliver client projects on time while addressing complex issues. Achieved successful project migrations in North America, showcasing strong skills in quality assurance and training. Known for exemplary work ethic and commitment to high-quality outcomes.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Team Leader / Process Manager
State Street Corporate Services Mumbai Pvt. Ltd.
Mumbai
01.2024 - Current
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Organized team meetings to discuss progress and challenges.
Team Leader - KPO
State Street Syntel Services PVT LTD.
Navi Mumbai
07.2023 - 12.2024
- Led team meetings to align on project goals and tasks.
- Mentored junior staff on best practices and company policies.
- Developed training materials for new team members and processes.
- Resolved conflicts within the team to maintain a positive work environment.
Senior Associate - KPO
Atos Syntel
Navi Mumbai
04.2021 - 06.2023
- Mentored junior associates on best practices and effective project management techniques.
- Conducted regular training sessions to enhance team skills and knowledge sharing.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Associate - KPO
State Street Syntel Services PVT LTD.
Navi Mumbai
03.2019 - 03.2021
- Collaborated with team members to streamline operational processes and enhance efficiency.
- Implemented process improvements to reduce errors in data handling and reporting.
- Provided training sessions for new associates on company policies and procedures.
KPO Officer
State Street Syntel Services PVT LTD.
Navi Mumbai
05.2018 - 02.2019
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Promoted as Associate within Fast Track policy.
Education
Master's in Commerce
Mumbai University
K.V Pendharkar College12-2020
Bachelor's in Commerce
Mumbai University
K.V. Pendharkar College06-2018
Skills
- Operations management
- Process improvement
- Effective communication
- Time management
- Quality assurance
- Client services and support
- Pricing strategies
- Trade settlement processes
- Leadership skills
- Client queries, investigations, and compliance
- Transaction monitoring
- Project management
- KYC procedures
- Account Maintenance with holdings details
- Problem solving techniques
- Client auditing
Job Title
Team Leader
Career Description
Team Leader in Transfer Agency with expertise in operations management and process improvement with managing multiple teams to ensure timely client deliverables and resolving complex queries since 2018 at State Street Bank (7+ years). Successfully migrated multiple projects for North America region.
Accomplishments
• Bravo Award.
• Titan Award.
• Champ Award.
• Team Converge Award.
• Rising Star Award.
• Received multiple appreciations from upper-level management in the India and US regions.
• Fast-track promotion.
• SPOT Awards.
• Titan Award.
• Champ Award.
• Team Converge Award.
• Rising Star Award.
• Received multiple appreciations from upper-level management in the India and US regions.
• Fast-track promotion.
• SPOT Awards.
Languages
English
Proficient (C2)
C2
Certification
Investment Banking.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteSalary Range
₹700000/yr - ₹850000/yrTimeline
Team Leader / Process Manager
State Street Corporate Services Mumbai Pvt. Ltd.
01.2024 - Current
Team Leader - KPO
State Street Syntel Services PVT LTD.
07.2023 - 12.2024
Senior Associate - KPO
Atos Syntel
04.2021 - 06.2023
Associate - KPO
State Street Syntel Services PVT LTD.
03.2019 - 03.2021
KPO Officer
State Street Syntel Services PVT LTD.
05.2018 - 02.2019
Master's in Commerce
Mumbai University
Bachelor's in Commerce
Mumbai University