ANKIT BAISOYA

PROJECT: Elevance Health

• Administered and maintained over 28,000+ Windows physical and virtual servers across multiple U.S. remote sites, ensuring availability, security, and performance.
• Managed patch and vulnerability compliance using tools like BigFix, ensuring systems met enterprise and audit requirements.
• Provided end-to-end platform support for cloud migration initiatives, contributing to seamless business continuity.
• Performed OS patching, system upgrades, and configuration of new services and administrative tools to maintain system stability and compliance.
• Handled Disaster Recovery (DR) and Business Continuity Planning (BCP), contributing to a resilient and recoverable infrastructure.
• Troubleshot and resolved critical system issues, leading to a 30% reduction in downtime and a 20% boost in productivity.
• Conducted server decommissioning and provisioning, maintaining up-to-date inventory records for operational and audit accuracy.
• Carried out regular performance tuning and resource optimization, ensuring systems ran efficiently under load.
• Delivered backup and restore operations using RBMR and related platforms, ensuring data protection and job success across environments.
• Investigated and resolved backup job failures, and generated success/failure reports within SLA timeframes.
• Conducted daily monitoring of Windows and Unix/Linux servers, identifying and escalating anomalies and ensuring system health.
• Led Cristie reporting and analysis, including job status tracking, agent updates, virtual appliance upgrades, and certificate deployments.
• Participated in Cristie DRE activities, working with vendors to resolve persistent issues and optimize backup architecture.
• Managed certification deployments, job creation, updates, and detailed documentation for governance and billing purposes.
• Attended and contributed to governance calls, addressing feedback and implementing process improvements proactively.
• Collaborated with vendors for issue resolution, performed log analysis, and maintained compliance with change management practices.

PROJECT: Anthem Inc.

• Administered 18,000+ Windows physical and virtual servers across multiple remote U.S. locations, ensuring system stability, compliance, and performance.
• Applied OS patches, cumulative updates, and performed version upgrades regularly, including administrative tool enhancements and utility updates.
• Managed vulnerability and patch compliance using tools such as BigFix, ensuring enterprise-wide adherence to security standards.
• Reviewed system/application logs and verified scheduled job completion (excluding backup tasks) to maintain system health and operational continuity.
• Delivered platform support during cloud migration activities, coordinating with cross-functional teams for smooth server transition and service continuity.
• Installed requested software while adhering to compliance policies; audited third-party applications on servers and coordinated their removal to mitigate security risks.
• Troubleshot and resolved complex system issues, leading to a 30% reduction in system downtime and a 20% increase in user productivity.
• Performed ongoing performance tuning by analyzing resource usage patterns, optimizing CPU, memory, and disk I/O for better server efficiency.
• Maintained hardware inventory by tracking server decommissioning and provisioning; ensured up-to-date records for audit and operational needs.
• Managed storage operations, including disk additions, volume creation, and resizing tasks across all Windows servers in the environment.
• Collaborated with security and compliance teams to support audit readiness and infrastructure hardening initiatives.

• PROJECT: Weatherford - Windstream
• Checked and improved system hardware and software to reduce delays and improve speed.
• Helped users understand technical issues by explaining them in simple terms.
• Handled support requests and guided users through troubleshooting steps patiently.
• Set up and supported Multi-Factor Authentication (MFA) for offshore users to improve security.
• Provided VPN support for offshore users, including those working on rigs, to ensure smooth remote access.
• Responded to system incidents and performed root cause analysis to prevent repeat issues.
• Gave Tier 1 and Tier 2 support to both internal teams and external customers.
• Recorded system issues and shared them with the development team for future fixes and updates.