ANKIT BAJAJ
Salesforce Admin
Gautam Budhh Nagar,UP
Summary
Award-winning Salesforce Administrator with 3 years of experience optimizing CRM systems for enhanced efficiency and user satisfaction. Skilled in automating processes, improving data integrity, and creating custom reports and dashboards to drive business insights. Proven track record of increasing user adoption, streamlining workflows, and delivering tailored solutions that boost productivity and support data-driven decision-making. Dedicated to continuous improvement and maximizing Salesforce’s value for organizational growth.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Global Data Analyst 2
IQVIA
06.2022 - 04.2024
- Accelerated Business Processes: Reduced manual tasks by 30%, accelerating key business operations by engineering automation using workflow rules, Process Builder, and Flows to automate repetitive tasks.
- Empowered Strategic Decisions: Delivered real-time, actionable insights for leadership by developing custom reports and dashboards that provided critical data for informed decision-making.
- Boosted Productivity: Improved user interface and usability, increasing productivity organization-wide by orchestrating the successful Salesforce Lightning Experience deployment, enhancing system functionality.
- Enhanced Operational Efficiency: Streamlined Salesforce CRM for 1,000+ users, improving workflow and user experience by optimizing processes and implementing tailored solutions to ensure smooth, daily operations across teams.
- Improved Data Quality: Increased data accuracy by 25%, enabling more reliable reporting and insights by leading data integrity initiatives, conducting regular audits, and cleaning up legacy data for improved consistency.
- Maximized User Adoption: Increased Salesforce user adoption by 40%, improving overall system engagement by delivering targeted training sessions and ongoing support to ensure users effectively leveraged Salesforce tools.
Lead Associate
WNS
10.2021 - 05.2022
- Optimized Salesforce Platform: Enhanced the Salesforce CRM for 500+ users, improving system performance and user satisfaction by configuring and maintaining user profiles, roles, and permissions.
By ensuring smooth user access and data security, resulting in more efficient operations and faster issue resolution. - Improved Data Integrity: Improved the accuracy and reliability of sales data by implementing regular data audits and cleansing initiatives.
By identifying and rectifying discrepancies, enhancing reporting precision and supporting more informed decision-making.
- Enhanced Reporting Capabilities: Created custom reports and dashboards to provide real-time insights into sales performance and KPIs.
By tailoring reports to meet business needs, enabling stakeholders to track key metrics and make data-driven decisions.
- User Support and Training: Facilitated user training sessions and provided ongoing support to ensure successful adoption and usage of Salesforce.
By delivering targeted training materials and addressing user queries, increasing system engagement and reducing user errors.
Associate - Supply Chain Serv
MetLife Global Operations Support Center Pvt. Ltd.
12.2019 - 12.2020
- Supported the end-to-end supply chain process, ensuring timely procurement and delivery of essential goods and services.
- Coordinated with vendors and internal teams to manage contracts, streamline purchasing processes, and optimize inventory levels.
- Maintained accurate records and reports, ensuring compliance with company policies and regulatory requirements.
Senior Fraud Detective Specialist
Fareportal
02.2018 - 03.2019
- Led the detection and prevention of sophisticated fraud schemes, safeguarding the company's assets and customer data.
- Analyzed large datasets to uncover fraudulent transactions, resulting in the identification and resolution of over 500 fraud cases.
- Collaborated with cross-functional teams to strengthen internal controls and reduce the company's fraud exposure.
Transaction Risk Investigator
Amazon
09.2014 - 05.2017
- Conducted in-depth investigations into high-risk transactions to identify and mitigate potential fraud, ensuring a safe and secure platform for customers and sellers.
- Analyzed complex data patterns and account behavior to detect fraudulent activities, leading to the resolution of over 2,000 of cases and reducing financial losses.
- Collaborated with cross-functional teams to improve fraud detection strategies and enhance the efficiency of risk management processes.
Junior Engineer
Blue Umbrella
02.2012 - 06.2013
- Worked with a team of developers in designing & developing two windows-based application tool which automates the work done by Research Analyst to analyze and sort the financial data
- Worked on Team Foundation Server
- My role was of an administrator involving key responsibilities such as code merging, keeping track of assigned tasks
- Individually managed deployment process on four servers for two applications namely BLUEPES and BLUEDD.
Education
Bachelor of Technology - Computer Engineering Technology
Haryana Institute of Technology
08.2007 - 05.2011
Skills
Flows
undefinedTimeline
Global Data Analyst 2
IQVIA
06.2022 - 04.2024
Lead Associate
WNS
10.2021 - 05.2022
Associate - Supply Chain Serv
MetLife Global Operations Support Center Pvt. Ltd.
12.2019 - 12.2020
Senior Fraud Detective Specialist
Fareportal
02.2018 - 03.2019
Transaction Risk Investigator
Amazon
09.2014 - 05.2017
Junior Engineer
Blue Umbrella
02.2012 - 06.2013
Bachelor of Technology - Computer Engineering Technology
Haryana Institute of Technology
08.2007 - 05.2011
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