Ankit Bhoware

• Spearhead multiple global projects, including Global Location Strategy, SDLP implementation, Redesign Initiatives, and Employee Onboarding & Training, ensuring alignment with business objectives.
• Successfully managed transitions worth ~600 HC within the COE, consistently delivering on time and within budget for 3 consecutive years.
• Built and nurtured strong stakeholder relationships across global regions, fostering collaboration and alignment on critical business goals.
• Recognized as Ace Employee of the Quarter 2025 for outstanding project delivery, leadership, and stakeholder management.
• Conduct comprehensive risk assessments in workflows and design mitigation plans to ensure operational continuity and compliance.
• Oversee portfolio and capacity management activities, optimizing resource utilization and improving delivery efficiency.
• Generate and present weekly, monthly, and quarterly reports along with interactive dashboards using Smartsheet to track progress, risks, and performance metrics.
• Govern all transition management activities within COE, ensuring adherence to budget, compliance standards, and regulatory body norms.
• Collaborate with senior management to streamline processes, enhance efficiency, and implement automation, resulting in measurable productivity gains.
• Supervise and coordinate outsourced requirements, ensuring regulatory compliance and quality service delivery.
• Drive onboarding and training programs for new employees, accelerating learning curves and improving team productivity.

Key Achievements:

• Delivered 600+ HC transitions seamlessly within agreed timelines and budgets.
• Designed and executed comprehensive mitigation strategies that reduced process risks significantly.
• Consistently met COE transition budgets for 3+ years, ensuring cost efficiency.
• Strengthened global stakeholder connect, contributing to improved cross-border collaboration.
• Awarded Ace Employee of the Quarter for excellence in project leadership and delivery.

• Initiated and governed projects under the guidance of Leads, defining scope, tasks, timelines, tollgates, and client requirements.
• Conducted project kick-off calls with stakeholders from both sending and receiving locations to align on objectives and expectations.
• Maintained tollgate trackers and issue logs, ensuring timely updates and transparent communication with stakeholders.
• Managed project schedules and tracked progress against milestones, providing updates during weekly/bi-weekly progress calls.
• Prepared meeting agendas, documented discussions, and circulated recaps for migration and status calls.
• Supported project Leads by identifying and escalating risks and issues, ensuring proactive resolution.
• Assisted in preparing and updating project reports, including Client Service Reports, Migration Progress Reports, and Senior Leadership RAID items.
• Implemented transition frameworks, while managing and strengthening relationships with key stakeholders.
• Successfully managed and supported projects across Private Equity, Loan Operations, Risk & Transparency, collaborating closely with project leads.
• Delivered additional high-impact projects including Platform Migration and NBEC/New Fund Launch for high-revenue clients.

Major Projects & Work Migrations (2021–2023):

• Private Equity Migration – ~100 HC transitioned to COE.
• Project Wroom (Private Equity) – ~55 HC transitioned.
• Project Starling (Loan Operations) – ~70 HC transitioned.
• Risk & Transparency Migration – ~20 HC transitioned.
• Blackstone Functional Alignment – streamlined operations and supported strategic integration.

• Managed production of deliverables while maintaining data integrity and ensuring project information remained uncompromised.
• Coordinated project schedules, resources, and equipment to support seamless execution.
• Liaised with clients to gather and define project requirements, scope, and objectives.
• Monitored progress to ensure project deadlines and SLAs were consistently met, while assisting teammates in managing critical tasks.
• Executed assigned project tasks and contributed to the development of effective project strategies.
• Shadowed the Project Manager during new project setups, gaining exposure to work-hour planning, budgeting, and expenditure tracking.
• Contributed to key projects including eServices Social Media, TRIDENT, WAR, and Genesys Phase 1 & 2.
• Analyzed customer feedback to identify trends and recommend improvements in service delivery.
• Mentored junior advisors, fostering a culture of continuous improvement within the team.

• Managed inbound calls and chat support for customers across India, UK, US, and Australia, ensuring high-quality service delivery.
• Consistently achieved daily and monthly performance targets
• Resolved customer queries and provided accurate account-related information with a focus on first-contact resolution.
• Handled customer complaints with professionalism and diplomacy, escalating complex issues to supervisors when necessary.
• Addressed unforeseen problems and implemented effective solutions to maintain customer satisfaction.
• Collaborated with telemarketing teams on targeted campaigns to engage potential and existing customers, contributing to business growth.
• Provided leadership support by managing a small team, offering guidance, and assisting with escalated customer queries.
• Trained and mentored new joiners on existing processes, helping them quickly adapt to workflows and achieve their learning curve effectively