Ankit Dabral
New Delhi
Summary
A highly dedicated and customer-focused manager with 4 years of experience in successfully managing and operating a fitness center. Displays a strong ability to identify, analyze, and solve problems effectively. Driven to surpass company goals while thriving in a fast-paced, deadline-driven environment. Highly motivated to continuously learn, grow, and excel within the industry.
Overview
8
8
years of professional experience
Work History
Associate Center Manager
Cultfit Healthcare Pvt Ltd
New Delhi
12.2018 - 03.2023
- Managed member interactions and effectively troubleshooted problems.
- Actively engaged with walk-in and prospective clients to promote products and services
- Successfully drove in center sales by promoting and selling membership, achieving targets and upselling to potential clients
- Building long lasting and positive relationship with new users and members to foster customer loyalty and drive renewals,resulting in a 20% increase in member retention rate
- Handled member enquiries and suggestion courteously and professionally managing issues that may impact the member experience
- Managed inventory of essentials, supplies and equipments, ensuring stocking and re-ordering as needed.
- Conduct regular audits of centre including adequate essentials and supplies for smooth operation.
- Collaborated with other team members to continuously improve overall operations and performance of the fitness centre.
Customer Service Officer
Fitness First India Pvt. Ltd
Gurgaon
01.2016 - 08.2018
- Greeted members and walk-ins in a welcoming manner upon their arrival.
- Answered all incoming phone calls promptly and handled member needs appropriately. Redirected enquiries to the correct departments as necessary.
- Developed lasting positive relationships with members through exceptional service and reports
- Assisted a large volume of members every day with a positive attitude and focus on their satisfaction. Answered questions and addressed any issues, resolving them or escalating them to management personnel as needed.
- Administered the membership database using Member First, recording all necessary information accurately.
- Performed cashing up duties at the end of each shift and account for all transactions during the shift.
- Handled member complaints effectively in person or over the phone, providing solutions and alternatives as needed.
- Provided sales support to the sales team on tours or administration.
- Ensured that all fees are entered correctly and accurately processed in the till.
- Displayed a calm and friendly demeanor when addressing and resolving customer issues and complaints.
Guest Relations Executive
Cafe Coffee Day The Square
New Delhi
10.2014 - 11.2015
- Greeted and escorted customers, presented menus, and provided detailed information.
- Up-sell additional products and processed sales transactions using POS system.
- Ensured timely customer service and satisfaction, answered questions, and check for satisfaction.
- Applied service techniques correctly with enthusiasm and maintained a clean and hygienic premises.
- Performed cashiering, stock management, and opening/closing duties.
- Addressed guest complaints, presented accurate bills, and generated repeat business through exceptional customer service.
Education
Post Graduate Diploma - Retail Management
Symbiosis Center For Distance Learning
Pune09.2018
B.sc - Hotel Management, Catering Technology & Tourism
Punjab Technical University
New Delhi04.2014
Skills
- Exceptional Communication and Interpersonal skills
- Time and Organisational Management
- Outstanding Customer Service Skills
- Multi tasking
- Thrive under pressure
- Problem solving
- Friendly and patience
- Leadership abilities
- Adaptability and Flexibility
Timeline
Associate Center Manager
Cultfit Healthcare Pvt Ltd
12.2018 - 03.2023
Customer Service Officer
Fitness First India Pvt. Ltd
01.2016 - 08.2018
Guest Relations Executive
Cafe Coffee Day The Square
10.2014 - 11.2015
Post Graduate Diploma - Retail Management
Symbiosis Center For Distance Learning
B.sc - Hotel Management, Catering Technology & Tourism
Punjab Technical University
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