Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ankit Emmanuel Lal

Civil Lines

Summary

Professional-driven account sales and operation professional with extensive experience developing and implementing high-impact sales strategies. Expertise in business development, key account management and sales closings. Exceed rigorous goals in highly competitive markets. Leverage core strength to increase profits and maximize growth.

Overview

6
6
years of professional experience
1
1
Language

Work History

Asst. Manager for Hotel and Holidays Sales

Go Travel Tour
  • Booking hotels and holidays packages as per the customer's requirement
  • Taking the best rates directly from hotels and the vendors which are non-contracted
  • Negotiating with the vendors and hoteliers for the best available price
  • Taking client feedback after checkout and sharing it with the hoteliers in order to improve the services
  • Helping the client in designing their itinerary and tour, also booking transportation for their sightseeing
  • Arranging airport transfers and entertaining the special request from the client
  • Handling corporate clients and customers' queries, cancellation, and rescheduling related to their travel.

Sales and Ops Manager

EaseOtrip.com
11.2021 - Current
  • Handling the team of 8-10 travel consultants working rigorously on queries generated by social media campaigns
  • Responsible for the team's achievement of production goals delivery of quality work product and building effective provider relationships throughout the assigned team
  • Motivate the sales team to hit and exceed their targets and ensure company profitability
  • Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training
  • Conduct training on service standards for employees
  • Manage customer issues and disputes
  • Recommend improvements to customer service experience
  • Provide on-the-job training to staff
  • Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines
  • Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms
  • Accountable for P&L of Holiday Vertical
  • Organise incentives, bonus schemes and competitions
  • Making quotation, travel itineraries, tour packages, costing to the customers
  • Arranging Hotel Booking, Flight Booking, other transport bookings as per the Travel itineraries in a very effective and systematic manner to optimize time slots and priority
  • Achieving growth and hitting sales targets by successfully managing the sales team.

Travel Consultant

Yatra Online Pvt Ltd.
- 09.2024
  • Booking hotels as per the customer's requirement
  • Taking client feedback after checkout and sharing it with the hoteliers in order to improve the services
  • Helping the client in designing their itinerary and tour, also booking transportation for their sightseeing
  • Arranging airport transfers and entertaining the special request from the client.

Relationship Manager

WMG Tech Pvt Ltd.
10.2019 - 08.2020
  • Managing accounts of partnered venues in Delhi NCR and Jaipur territory
  • Interacting with the customers as per the queries raised by them on the portal
  • Taking down the requirements of the potential clients and passing on the leads to the partnered venues
  • Constantly following up with the customers and the venues both to ensure closures in the suggested venues so as to help the renewal of the account
  • Maintaining the profiles of the partnered venues and conducting training sessions with these venues
  • Keeping track and maintaining a report of the GMV generated through the leads provided by WMG to the partnered venues on a monthly basis
  • Getting the rooms and venue bookings done at non-partnered venues on a revenue-sharing basis
  • Helping out customers in bookings of non-venue related categories as well like Makeup artists, photographers, decorators, and mehendi artists.

Subject Matter Expert

Yatra Online Pvt Ltd.
08.2018 - 09.2019
  • Managing Yatra B2B Hotels key accounts
  • Working as an implant for Dnata and Travel Boutique Online
  • Monitoring and analyzing their weekly and monthly sales report
  • Promoting special offers and higher commission rates for top-performing SMEs'
  • Coordinating with the escalation team and market manager for faster resolution to the post-sales, complaints, and queries
  • Coordinating with hotels for offline payment of CWTs' booking.

Education

BHM -

Institute of Hotel Management, Gwalior

12th - undefined

St. Xavier's Sr. Sec. School, Delhi, CBSE Board

10th - undefined

St. Xavier's Sr. Sec. School, Delhi, CBSE Board

Skills

Time Management

Team Leadership

Operations Management

Strategic Planning

Performance Management

Workforce Management

Financial Management

Business Development

Problem-Solving

Decision-Making

Multitasking

Personal Information

Date of Birth: 01/25/88

Timeline

Sales and Ops Manager

EaseOtrip.com
11.2021 - Current

Relationship Manager

WMG Tech Pvt Ltd.
10.2019 - 08.2020

Subject Matter Expert

Yatra Online Pvt Ltd.
08.2018 - 09.2019

Asst. Manager for Hotel and Holidays Sales

Go Travel Tour

Travel Consultant

Yatra Online Pvt Ltd.
- 09.2024

BHM -

Institute of Hotel Management, Gwalior

12th - undefined

St. Xavier's Sr. Sec. School, Delhi, CBSE Board

10th - undefined

St. Xavier's Sr. Sec. School, Delhi, CBSE Board

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Ankit Emmanuel Lal