ANKIT JAISWAL

Kolkata,Kolkata

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely, professional, and possessing extraordinary communication skills, as well as the ability to build and cultivate relationships to drive business retention. Looking for a new role where hard work and dedication will be highly valued.

Overview

Certification

Work History

Customer Support Executive

Cognizant

Bangalore

09.2023 - 03.2024

Review insurance policy terms to determine whether a particular loss is covered by insurance.
Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Education

Cost and Management - Accounting

ICMAI

01.2022

B.COM - Hons

CALCUTTA UNIVERSITY

01.2020

Skills

Microsoft Office proficiency
Team collaboration
Time optimization
Leadership skills

Effective communication
Critical thinking
Strong work ethic

Certification

MS Office
Communication
Tally
Communication

Languages

English
Hindi
Bengali

Languages

Hindi

First Language

English

Upper Intermediate (B2)

Bengali

Elementary (A2)

Timeline