Muneer Nabi
Executive
Delhi
Summary
Dynamic Customer Support Executive with a proven track record at Lenskart Solutions Pvt Ltd, enhancing customer satisfaction and loyalty through effective resolution of inquiries and complaints. Excels in leadership and Microsoft Office, showcasing the ability to multitask and lead teams toward achieving excellence in customer service. Demonstrates exceptional communication and interpersonal skills, significantly improving client relationships and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Support Executive
Lenskart Solutions Pvt Ltd
Delhi, Delhi
03.2024 - Current
- Improved customer satisfaction by addressing and resolving inquiries.
- Listened to customers' concerns and provided accurate solutions.
- Provided excellent customer service, ensuring prompt issue resolution.
- Managed high-stress situations with a calm demeanor.
- Collected and analyzed customer feedback to improve service.
- Developed strong relationships with clients, ensuring repeat business.
- Streamlined support processes to reduce resolution time.
Customer Support Executive
Ienergizer IT Services Pvt Ltd
Noida
12.2020 - 02.2024
- Handled multi-line phone calls, assisting clients with inquiries.
- Addressed and resolved complex customer issues promptly.
- Managed escalated cases with diplomacy.
- Provided product/service resolutions by identifying concerns.
Education
B.Com - undefined
Vardhman Government College
Bijnor 03.2013 - 5 2016
Diploma in Customer Care Management - undefined
National Board of Vocational Training Education
PuneSkills
Leadership and Teamwork
Effective Time Management
Ability to Multitask
Fast Learner
Customer Service
Ability to Work Under Pressure
Microsoft Office Proficiency
Communication and Interpersonal Skills
Certification
Diploma in Customer Care Management, 05/31/24
Personal Information
- Date of Birth: 12/08/95
- Nationality: Indian
Timeline
Customer Support Executive
Lenskart Solutions Pvt Ltd
03.2024 - Current
Customer Support Executive
Ienergizer IT Services Pvt Ltd
12.2020 - 02.2024
B.Com - undefined
Vardhman Government College
03.2013 - 5 2016
Diploma in Customer Care Management - undefined
National Board of Vocational Training Education