Customer support, Customer Executive, Learning and delivery
Muskan Kumari
Customer Service
Gurgaon,Haryana
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Support Executive
StarTek / Agies
Gurgaon, Haryana
12.2021 - 07.2022
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Assigned and designated job territories to customer care staff according to performance and history.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Conducted surveys to determine customer opinion of products and services.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Representative and backend
Radical Minds Technologies
Gurgaon, Haryana
02.2019 - 03.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Assigned and designated job territories to customer care staff according to performance and history.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted surveys to determine customer opinion of products and services.
- Offered free products or services to pacify irate or unsatisfied customers.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Soft Skill trainer
Mount olivet
Delhi
02.2013 - 01.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Apex Public School
Sant Nagar , Burari 01.2013 - 03.2014
High School Diploma -
Delhi University
Delhi 06.2014 - 06.2017
Skills
Good knowledge in coordinating the Training and handling all the related stuffundefined
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Timeline
Customer Support Executive
StarTek / Agies
12.2021 - 07.2022
Customer Representative and backend
Radical Minds Technologies
02.2019 - 03.2020
High School Diploma -
Delhi University
06.2014 - 06.2017
Soft Skill trainer
Mount olivet
02.2013 - 01.2019
High School Diploma -
Apex Public School
01.2013 - 03.2014
Reading, watching Movies.
Currently I am working for Havells project and taking care of MIS as well as the training part of this project.
Custom
Currently I am working for Havells project and taking care of MIS as well as the training part of this project.
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