Kanmani Shetty
Mangalore
Summary
Driven Customer Support Executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, inquiries and complaints to develop rapid solutions. Enthusiastic Public Speaker experienced in delivering presentations in all sorts of venues.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
Invenger Pvt ltd
Mangalore
04.2022 - Current
- Handling customer complaints, Providing proactive customer outreach, Collecting and analyzing customer feedback, Good communication and interaction skill, Inbound Calls, Outbound calls, Delivering information about a company's offerings, Developing and documenting knowledge into helpful content, Tracking customer service KPIs and metrics.
Education
Bachelor's of Science -
Alvas College
05.2021
HSC -
Fravashi Academy
05.2017
SSLC -
Kilbil St. Joseph's High School
05.2015
Skills
- Handling customer complaints
- Providing proactive customer outreach
- Collecting and analyzing customer feedback
- Good communication and interaction skill
- Inbound Calls/Outbound calls
- Delivering information about a company's offerings
- Developing and documenting knowledge into helpful content
- Tracking customer service KPIs and metrics
- Coaching and Mentoring
- Email Etiquette
- Follow-up skills
- Social Media Monitoring
- Complaint Handling
- Public Speaking
- Speech Writing
- Large group presentations
Accomplishments
- Awarded Employee of the Month.
- Received appreciations from management for being consistent and accurate in updating leave records for the team.
- Emceed for a concert of renowned Indian Singer and various college events.
- Led a team to successfully conduct an intercollegiate competition.
- Actively participated in various dance competitions, winning prizes.
Additional Information
Hardworking, punctual and positive attitude, Good ability to learn and adapt, Problem Solving Skills, Good communication skill
Personal Information
- Father's Name: Shridhar Shetty
- Mother's Name: Jyothi Shetty
- Title: Customer Support Executive
- Date of Birth: 11/24/99
- Gender: Female
Languages
- English
- Hindi
- Tulu
- Kannada
- Mararthi
Timeline
Customer Support Executive
Invenger Pvt ltd
04.2022 - Current
Bachelor's of Science -
Alvas College
HSC -
Fravashi Academy
SSLC -
Kilbil St. Joseph's High School
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