Summary
Work History
Education
Skills
Hobbies
Timeline
Generic

Gaurav Gupta

Self Employed
New Delhi,Delhi

Summary

Diligent in working in an adaptive environment with experience managing calls, online and consultative communications with customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Work History

Customer Support Executive

Concentrix
New Delhi, Delhi
  • Listened to customers' questions and concerns to provide answers effectively for 10 months.
  • Improved customer satisfaction scores through problem-solving skills.
  • Prioritized customer centric approach so that questions could be addressed promptly.

Consultant Intern

Delhi Institute Of Digipreneur
New Delhi, Delhi
  • Counseled 1000+ aspirants on outbound calls to create awareness about their product.
  • Developed and updated tracking spreadsheets using Google Sheet.

Education

Commerce

St. John's School
Agra

Skills

    Handling Customer Complaints

undefined

Hobbies

↪ Listening to Podcast on Mindset building, human behavior, life lessons, etcetera.

↪ Watch mind bending movies and series.

↪ Learning new things and making new connections.

Timeline

Commerce

St. John's School

Consultant Intern

Delhi Institute Of Digipreneur

Customer Support Executive

Concentrix

Similar Profiles

CREATE PROFILE
Gaurav GuptaSelf Employed