Ankit Jha
New Delhi
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
8
8
years of professional experience
Work History
Team Leader, Operations
Concentrix Daksh Services India Private Limited
Noida
03.2023 - Current
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Analyzed key performance indicators to identify effective strategies.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Managed conflict resolution within the team to maintain a positive work environment.
- Provided coaching and feedback on employee performance, encouraging professional development.
Team Lead, Operations
Team lease, deputed to Whirlpool of India pvt ltd
Noida
10.2021 - 03.2023
- Managed team of 16 Employees for Inbound LOB.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Analyzed key performance indicators to identify effective strategies.
- Established clear expectations for employees, providing guidance when needed.
Quality Analyst
Ienergizer IT Services
Noida
01.2017 - 10.2021
- Evaluated customer interactions for compliance with company standards and regulations.
- Provide coaching and Feedback to the agents to control error and improve customer experience.
- Collaborated with other departments to ensure a seamless customer experience.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
Education
Bachelor of Arts - Humanities
Delhi University
Delhi02-2021
Skills
- Team management
- Conflict resolution
- Employee training
- Performance evaluation
- Data analysis
- Customer service
- Effective communication
- Process improvement
Languages
Hindi
First Language
English
Advanced (C1)
C1
Hobbies
- Playing Football & Chess
- Watching Movies
Timeline
Team Leader, Operations
Concentrix Daksh Services India Private Limited
03.2023 - Current
Team Lead, Operations
Team lease, deputed to Whirlpool of India pvt ltd
10.2021 - 03.2023
Quality Analyst
Ienergizer IT Services
01.2017 - 10.2021
Bachelor of Arts - Humanities
Delhi University
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