Ankit Kapoor
Jaipur
Summary
Dynamic Calling Agent with extensive experience at Car Dekho and Teleperformance, excelling in customer relationship management and complaint resolution. Demonstrated ability to exceed satisfaction levels through meticulous follow-ups and trend analysis, enhancing customer support. Skilled in building rapport, showcasing patience, and tolerance, significantly improving client engagement without exceeding a 55-word limit.
Overview
2
2
years of professional experience
Work History
Calling Agent
Car Dekho
Jaipur
03.2015 - 02.2016
- Greeted customers and identified their needs.
- Analyzed data from previous calls to identify trends or areas needing improvement.
Calling Agent
Teleperformance
Jaipur
02.2014 - 02.2015
- Followed up with customers after initial contact was made to ensure satisfaction levels were met or exceeded expectations.
Education
M.com -
Private
Jaipur05-2014
B.com -
St. Wilfred P.G College
Jaipur05-2012
High School Diploma -
St. Francis Sr. Secondary School
Jaipur04-2008
Skills
- Complaint resolution
- Call center experience
- Customer support
- Customer relationship management
- Patience and tolerance
- Building rapport
Timeline
Calling Agent
Car Dekho
03.2015 - 02.2016
Calling Agent
Teleperformance
02.2014 - 02.2015
M.com -
Private
B.com -
St. Wilfred P.G College
High School Diploma -
St. Francis Sr. Secondary School
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