ANKIT KASHYAP
BurJuman , Dubai,India
Summary
Dependable Head Cashier known for enhancing customer satisfaction and streamlining checkout processes. Managed and trained teams to reduce transaction times and minimise errors, leading to improved store efficiency. Boosted sales through proactive upselling and excellent customer service.Friendly and energetic with strong communication and organisational abilities.
Overview
6
6
years of professional experience
Work history
Head Cashier
Reliance Smart Bazaar
Lucknow, India
06.2022 - 09.2025
- Address customer complaints and ensure high satisfaction.
- Support stock audits and coordinate with inventory team.
- Supervised daily cash operations ensuring accuracy in transactions and customer service.
- Trained and mentored junior cashiers on best practices and company policies.
- Coordinated cash register activities maintaining smooth workflow during peak hours.
Cashier
Manbhavan Restaurant (Phoenix international Mall)
Lucknow, India
06.2020 - 05.2022
- Assisted customers with inquiries providing exceptional service and maintaining a positive dining experience.
- Implemented improvements in checkout processes resulting in smoother transactions and enhanced customer flow.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Hotel Golden Tulip
Administrative Assistant
Lucknow
06.2019 - 05.2020
- Assisted in managing front desk operations to ensure efficient guest check-in and check-out processes.
- Coordinated with housekeeping staff to maintain cleanliness and organisation of guest rooms and common areas.
- Supported team in handling guest inquiries and resolving complaints to enhance overall customer satisfaction.
- Maintained accurate records of reservations and cancellations using hotel management software.
Education
Class 12 - Arts Stream
U.P. Board
LucknowAdvance Diploma - Computer Applications
RACE Academy
LucknowSkills
- AREAS OF EXPERTISE
- POS & Cashier Management
- Retail Operations
- Guest Handling & Hospitality Services
- Cash Handling & Reporting
- Team Leadership & Training
- Retail & Hotel Software
- Customer Service Excellence
- Inventory Coordination
- SOFT SKILLS
- Customer-Centric Approach
- Negotiation Skills
- Team Work and Collaboration
- Persuasion and Influence
- Time Management
- HARD SKILLS
- Microsoft Office Suite
- Tally ERP , Windows 10
- Sales Techniques
- E-commerce Platforms
- Data Analysis
Timeline
Head Cashier
Reliance Smart Bazaar
06.2022 - 09.2025
Cashier
Manbhavan Restaurant (Phoenix international Mall)
06.2020 - 05.2022
Hotel Golden Tulip
Administrative Assistant
06.2019 - 05.2020
Class 12 - Arts Stream
U.P. Board
Advance Diploma - Computer Applications
RACE Academy
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