Software professional with 9 years experience, comprising of 4 years experience in product management and 5 years in quality assurance, and project management
Expertise in working with cross-functional teams, with a key focus on delivering high-quality products that serve the end users needs while also managing business and technology stakeholder’s expectations
Well versed with design thinking techniques including Jobs to be done framework & creating user journeys
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Product Manager - Lending and TPAP (UPI)
Neo Banking App | RapiPay Fintech Private Limited
Noida
04.2022 - Current
Driving the design and implementation of a lending feature on the platform expected to serve 13,000+ DBOs with pre-approved limits
As part of MVP, leading the initiative to enable a TPAP (UPI) platform capable of performing up to 3,50,000 monthly transactions
Product Lead - Email System & Site Redesign
Event Management Software | Cvent Inc.
Gurugram
08.2021 - 04.2022
Defined requirements for a feature called “Invitation Forwarding” that enabled users to expand event reach by leveraging invitees' connections, bring new invitees to the events, and expand address books
Reduced a 5-step email creation flow down to a 2-step flow for an in-house email designer; eliminated dependency on a 3rd party in the process
Helped the company retain critical clients by identifying the need to support language-specific name formatting; also led the design the implementation of the feature
Reduced page load time from 10 to 3 seconds through a rigorous analysis of data used by clients and subsequent design and implementation in collaboration with UX and engineering teams
Business Analyst - Fitness and Rewards App
Global Technology Consultancy | ThoughtWorks
Gurugram
10.2020 - 08.2021
Project - Healthy 365, gamification based mobile app in Singapore to encourage healthy lifestyle among users
Worked towards integration of the app’s reward program with new external APIs, this contributed to the improvement in the app’s rating on Google Play store from 3.6 to 4.3
Worked with an external team from Singapore to coordinate design, development and testing of 20+ APIs as per the product requirements
Kicked-off UAT for the application by training 20+ client and 3rd party employees
Senior Product Owner - PayGo & STRIPE
Event Management Software | Cvent Inc.
Gurugram
03.2018 - 10.2020
Defined detailed requirements for a new product license type called “PayGo”, based the on Pay-As-You-Go model that led to 10000+ new account creations
Created a funnel to track user progress from Sign-Up for PayGo to eventual event creation, and made updates to the workflow based on outcomes to get a better conversion rate
Led the initiative across divisions including the Marketing, Sales, Finance, and Contract Implementation team to educate them about the new product offering and its implementation
Worked with the team to help them integrate “Stripe”, a merchant for payment processing, with our existing payment black box
Quality Lead, Project Management
Event Management Software | Cvent Inc.
Gurugram
07.2015 - 03.2018
Led sprint teams through different phases of an agile SDLC, managed 5 major projects during my tenure
Conceptualized an internal tool “QE Portal” that brought down time spent on repetitive QE tasks by 40%
Quality Assurance/Business Analyst
Global Business Consulting | Protiviti Consulting
Gurugram
07.2013 - 07.2015
In a waterfall-based environment, worked as a quality and business analyst for a survey management tool
Education
Bachelor's of Technology - Computer Science
Bhagwan Parshuram Institute of Technology
Delhi, India
06.2009 - 06.2013
Skills
Conversion Funnel Optimization
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Certification
Learn Modern Product Management - HelloPM
Timeline
Learn Modern Product Management - HelloPM
05-2022
Product Manager - Lending and TPAP (UPI)
Neo Banking App | RapiPay Fintech Private Limited
04.2022 - Current
Product Lead - Email System & Site Redesign
Event Management Software | Cvent Inc.
08.2021 - 04.2022
Business Analyst - Fitness and Rewards App
Global Technology Consultancy | ThoughtWorks
10.2020 - 08.2021
Senior Product Owner - PayGo & STRIPE
Event Management Software | Cvent Inc.
03.2018 - 10.2020
Quality Lead, Project Management
Event Management Software | Cvent Inc.
07.2015 - 03.2018
Quality Assurance/Business Analyst
Global Business Consulting | Protiviti Consulting
07.2013 - 07.2015
Bachelor's of Technology - Computer Science
Bhagwan Parshuram Institute of Technology
06.2009 - 06.2013
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