ANKIT KHANGURA
Melbourne,VIC
Summary
Multi-tasking Team Leader well-known for executing successful, new task initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Organized & confident individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Team Leader & Customer Support
7-eleven
03.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Established clear communication channels that ensured the timely exchange of information between team members and customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Automobile Technical Advisor
Blacklocks Ford
01.2022 - 03.2023
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
- Developed effective strategies for risk mitigation, proactively identifying potential problems before they escalated into costly setbacks.
Customer Service
AAA Motor Works
09.2020 - 01.2022
- Followed up with customers to increase customer service with vehicle service plans.
- Provided exceptional customer service and addressed customer inquiries.
- Established positive guest relationships through consistent delivery of excellent customer service.
Education
Diploma of Automotive Technology
Acumen Education
Melbourne, VICCertificate 4 in Automotive Mechanical Diagnosis
ACUMEN EDUCATION
Melbourne, VICCertificate 3 - Light Vehicle Mechanical Technology
Acumen Education
Melbourne, VICSkills
- Documentation And Reporting
- Work Planning
- Team Supervision
- Goal Setting
- Teamwork and Collaboration
- Problem-Solving
- Performance Improvement
- Excellent Communication
Book Reading, Strength training & travelling
My hobbies introduced me to the new version of myself & keeps me energized throughout the day. However, book reading gave me a different mindset to get disciplined and focused towards new accomplishments and long term goals.
Timeline
Team Leader & Customer Support
7-eleven
03.2023 - Current
Automobile Technical Advisor
Blacklocks Ford
01.2022 - 03.2023
Customer Service
AAA Motor Works
09.2020 - 01.2022
Diploma of Automotive Technology
Acumen Education
Certificate 4 in Automotive Mechanical Diagnosis
ACUMEN EDUCATION
Certificate 3 - Light Vehicle Mechanical Technology
Acumen Education
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