Ankit Khundia

Process - Swiss Re Reinsurance (Technical Accounting Team)

• Create and distribute monthly, quarterly, and annual reports to management regarding performance.
• Participated in meetings with stakeholders to discuss progress on projects related to domains.
• Analyzed key performance indicators to identify effective strategies.
• Evaluated potential risks associated with certain domains and provided recommendations to mitigate them.
• Facilitated training sessions for new employees on company policies and procedures.
• Organized client meetings to provide project updates.
• Reported regularly on key performance indicators related to domain management activities.
• Offered one-on-one support for team members and managers to drive continuous improvement.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Utilized advanced technical skills and expertise to troubleshoot complex accounts, and implement solutions.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Process - US Health Care (Technical Accounting Team)

• Collaborated with team members to achieve target results.
• Monitoring mailboxes and reverting to them on a daily basis, as well as assigning them to the concerned person or team.
• Monitoring ledger accounts of particular clients for day-to-day activities and escalating to the concerned team or person if any discrepancies are found.
• Preparing the monthly reconciliation of clients. Running queries and extracting data from SQL, and doing research on discrepancy data.
• Event running on the TBA application. Creating a support issue and task on Maestro.
• Checked the accuracy and completeness of benefits applications and documents.
• Analyzed operational processes and recommended improvements to enhance efficiency.
• Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
• Administered benefits programs, including health insurance and retirement plans.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Process - Amazon UK Customer Chat Support.

• Confirmed that customers received an efficient resolution to problems by researching issues and providing adequate information.
• Answered questions and resolved concerns for customer support.
• Established relationships with existing customers to promote new product or service opportunities.
• Handled complex queries calmly and professionally, providing high-quality, accurate service within stated timescales to promote continued customer satisfaction.
• Delivered world-class customer service in all interactions with customers and representatives.
• Managed day-to-day resourcing and team performance to provide high-quality service and KPI attainment.
• Trained, coached, and mentored new and existing team members with full ownership of training plans.
• Participated in regular team meetings to discuss performance, strategies, and goals.
• Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.