Vivek. P.S

• Company profile: Philips is a Dutch technology company headquartered in Amsterdam with primary divisions focused in the areas of electronics, healthcare and lighting .

Roles and Responsibilities.

• Manage the operations and delivery of monitoring of IT global applications delivered by Vendors •
• Lead - Business processes monitoring - Idea to Market and Market to Order domains.
• Lead - End user experience monitoring deployment and operations.
• Lead – Network Monitoring
• Understand process and system flows of the different business processes and identify the monitoring touch points from a IT, Business Process, Data correctness and completeness point of view.
• Monitoring set up of End user experience using Robots deployed across critical manufacturing and key user locations which was effective in monitoring Application availability and performance.
• Managed the implementation of Full Stack monitoring
• Requirement gathering and Solution design of Business process monitoring for different processes.
• Designing alerts/notifications for End user experience monitoring and Business process monitoring.
• Involved in the implementation of monitoring solutions on SAP Solution Manager.
• Reporting of Alerts and Incidents generated out of Operation control center.
• Identify and implement Kaizens.

Mondelez International Inc is an American multinational confectionery, food and beverage conglomerate, employing around 100,000 people around the world.It comprises the global snacking and food brands of the former Kraft Foods

Roles and Responsibilities

• Handling a global delivery team of 90 resources spread across India, Costa Rica, Philippines, Brazil and Mexico.
• Responsible and accountable for achieving the Response and Resolution SLA metrics and backlog control.
• Involved in the transition activity with IBM which involved knowledge sharing, shadow and reverse shadow activities.
• Accountable for the delivery of L1, L2 and L3 support which involves Incidents, Change requests and Service requests.
• Scope change management.
• Manage escalations and drive issues to a closure.
• Drive Client meetings to understand their concerns and ensure the client concerns are addressed.
• Drive Transition to Support activities and Knowledge transition playback sessions.
• Ensure KEDB – Knowledge database is updated on a regular basis.
• Drive service improvement initiatives.
• Control Project costs as per the estimated budget.
• Ensure the CSAT rating is met as per the expectations and plan corrective actions in case of deviations.
• Manage the WBS and tracking of WBS.
• Drive cost optimization and productivity improvements.
• Manage resource attrition and recruitment.

Halfords is the UK's leading provider of motoring and cycling products and services. Through Halfords Autocentres, it is also one of the UK's leading independent operators in vehicle, servicing, maintenance and repairs.

Project Brief

• HP is involved in the technical upgrade from version 4.7 to ECC 6.0.
• Functional testing which involved Unit testing, System Testing and System integration testing was a requirement as a part of this project.
• The entire scope of testing was executed from the offshore center.

Roles and Responsibilities.

• Being a project lead responsible for the deliverables of the offshore team.
• Planning and setting up of meetings with the client to understand the business process.
• Adhering to the timelines related to test condition, test scripts and test execution completion.
• Preparation of test conditions for SD and MM area.
• Preparation of test scripts for the SD area.
• Handled a team of 8 members.

• GATP was one of the RDS solutions which had to be completed within the timeframe of 12 weeks for HP to qualify as an SAP RDS Implementation partner.
• Was involved in the installation and testing of the pre-configured solution on the HP system and conducted the CRP session to key stake holders for the qualification and approval of the RDS solution.
• Handled a team of 4 members which included 2 Basis and 2 functional resources.

Roles and Responsibilities

• Supported the pursuits through the various stages – Business Development, Qualification, Solutioning (including Transition, Estimation, Staff Model and Pricing), Governance, Due Diligence, BAFO and handover to Delivery.
• Proven ability to understand the clients' pain points and propose a winning solution that aligns with HP's offerings.

Standard methodologies in designing the solution:.

• RFP analysis for the capability assessment.
• Prepare list of queries for the clarifications from Client.
• Design optimum effort model for the efficient and competitive solution.
• Solution for the right mixture of Onsite and offshore efforts in line with Client requirement.
• Build proposal documents and getting the final response to the customer ready.
• Present solution to leadership team and Project review Board for their approval and qualification.
• Determine appropriate risk response and the risk reserve value.
• Provide inputs for the Pricing decisions.

Project Brief :

• Migrate IPG Inkjet Hardware (IWS) &LaserJet product (Lumens APJ SCH) to the Pan-HP standardized manufacturing partner (MPa) Model, including pan-HP based processes and pan-HP messaging.
• Inventory reporting, Collaboration and integration with HP.
• Automate B2B EDI messaging between HP, FoxConn and Jabil in the go-forward architecture.
• Move from a tightly coupled process to a loosely coupled process with the MPa's.
• Roles and Responsibilities.
• Played the role of offshore project lead which basically involved being accountable and responsible for the delivery of the entire offshore team.
• Handled a team of around 7 members.
• Involved in scoping, analysis and design discussions on all key areas in the project.
• Participated in the Solutioning of complex requirements.
• Involved in drafting out the test scenario's for SIT and UAT.
• Distribution of work among the members of the development team.
• Responsible for monitoring, prioritizing and ensuring on time delivery.
• Maintaining metrics for management reporting.
• Updating Management on the status of the project on a weekly basis.
• Solutions Delivered.
• Automating the Logistics Processes in Region systems (Global Solution, 5 SAP systems).
• New FM built to perform the below functionalities.
• ASN Processing.
• Data Validations.
• I/b Delivery creation and GR.
• Outbound delivery creation with Pick, Pack, PGI, updating Z tables.
• GTS Checks.
• Bypassing incompletion logs to create the O/b delivery for IWS shipping points.
• Workflow error messages for the fallouts.
• Email messages to HP and the MPa teams for GTS holds and PGI failures.
• Partial delivery creation in Fusion for IWS process.
• Project APJ Logistics Scalability Project Type : Development.

Project Brief:

• This is a scalability project which had long standing limitations within the current systems and processes that were a big challenge to the logistics and supply chain team on a daily basis and the objective of this project is find solutions to the system limitations and build a best in class logistics system.

Roles and Responsibilities.

• Played the role of offshore project lead which basically involved being accountable and responsible of the delivery of the entire offshore team.
• Handled a team of around 12 members.
• Involved in analysis and design discussions on all key areas in the project.
• Participated in the Solutioning of complex requirements.
• Owner of the Documentation Work stream which involved a complete re design of the existing customer documents.
• Involved in drafting out the test scenario's for SIT and UAT.
• Distribution of work among the members of the development team.
• Responsible for monitoring, prioritizing and ensuring on time delivery.
• Maintaining metrics for management reporting.
• Updating Management on the status of the project on a weekly basis.
• Solutions Delivered:.
• Designing Route re-determination Logic based on business rules.
• New User Status creation for blocking sales orders from further processing based on the weight/volume and delivery group.
• Providing visibility to the LSP (in ASN856) using text determination to identify the Customer Service levels, trade invoice, road remit requirement.
• Implementation of sending the PDF of trade invoice through email functionality with relevant subject line to the relevant business users.
• Creation of new Transaction codes for custom table maintenance by business users.
• Modifications to existing reports to incorporate the new text IDs.

Project Brief:

SHIP9K and VHS were legacy applications which were over 10 years old. As the company's directive is to have a tightly coupled model, there is a need to retire these applications and migrate the key capability to the ERP RSAP platform.

Roles and Responsibilities:

• Played the role of Offshore Project Lead which involved coordinating with the Project Manager on resource requirements and coordinating with the management to ensure suitable candidates were available.
• Conducted knowledge sharing sessions to ensure the team based out of India had a good overview of the E2E Ship9K and VHS process and the proposed solution.
• Handled a team of around 5 members.
• Involved in analysis and design discussions on all key areas in the project.
• Participated in the solutioning of complex requirements.
• Involved in drafting out the test scenario's for SIT and UAT.
• Distribution of work among the members of the development team.
• Responsible for monitoring, prioritizing and ensuring on time delivery.
• Maintaining metrics for management reporting.
• Updating Management on the status of the project on a weekly basis.
• Design of 5 new documents which included shipping documents and labels.
• Creation of Application Design Document and Technical Design Document.

Project Brief

• MPE PIM Replacement project was one of the many projects in the MPE Program.MPE Program was initiated with an objective of retiring legacy applications and incorporating the same functionality within Fusion SAP with an objective of having a tightly coupled model.
• PIM (Physical Inventory Management system) was a legacy application and it primary purpose was to facilitate delivery of a consolidation / integration order.

Roles and Responsibilities

• Member of the core IT team and was involved the design of the entire solution.
• I was the owner of the Delivery Creation and Execution work area in the project.
• Supported the customer documentation area in the APJ release.
• This basically involved:-.
• Creation of Delivery type.
• Creation of Delivery item categories.
• Assignment of Delivery item categories.
• Picking, Packing and PGI of Delivery.
• Configuration of Delivery Block for the Delivery to facilitate a GTS block.
• Modification of the Standard Outbound delivery monitor program to prevent picking when a GTS block is active on the delivery.
• Creation and assignment of a text determination procedure.
• Creation and assignment of a partner determination procedure.
• Preparation of the Application Design Document, Technical Design Specifications, System integration and Regression testing, User Acceptance testing, Warranty Support and User and Support team training.

Project Brief:

• HPS IT EMEA is related to the Services business of HP TSG business and services the customers in Europe, Middle East and Africa (38 Sales Organizations).
• HPS IT uses SAP and related interfaces for their day-to-day Business process.
• HPS -IT EMEA region has around 700+ Users with an off shore L2 production support model on the scope – “Order Management and Managed services”.
• The project team was involved in L2 Production Support on SAP 4.6C.
• The project used v various SAP modules like SD/PM/PS/FI as well other Interfaces.
• Call management process using Westar and Radix tool (OVSD platform)

Roles and Responsibilities.

• Working different domains such as Products and Pricing, Contracts, Billing, Upfront, Interfaces and Workflow.
• Identify the potential reoccurrence of issues in the project and work towards PIP activities.
• Interaction with the Level 3 and Development teams for Change Requests.
• Ensure that the support process is in accordance with pre-defined ITSM standards.
• Contribute to knowledge repository tool specific to project.
• Involved in mentoring the new team members on Project process & training them on specific domains.

Roles and Responsibilities.

• Handling a team of 4 members.
• Monitoring the team's daily activities.
• Maintain and deliver high quality service to clients.
• Making scheduled customer visits, site visits and architect visits to generate budgeted business.
• Designing effective promotional schemes for sales generation.
• Planning regular ad campaigns, customer schemes, so as to improve brand awareness.
• Achievements.
• Increased Channel sales by 25% within six months of assuming responsibility.
• Appointed new dealers who increased volumes to an attractive extent Page 6 of 7.