Ankit Kumar

• Led projects and analyzed data to identify opportunities for improvement.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Currently Working with Amazon tech team in order to implement automation in process .
• Handling Work flow Management in order to insure smooth operational environment in team.
• Collaborating with different team in order to understand their requirement and ensuring to meet their expectations.

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked flexible hours; night, weekend, and holiday shifts.
• Carried out day-day-day duties accurately and efficiently.
• Developed team communications and information for meetings.
• Resolved problems, improved operations and provided exceptional service.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Assigned daily task to team adhering with Stake holder requests.

Ads moderation:- Reviewing and moderating Sponsored ads according to SOP. Identifying & labeling products that don’t comply with the policies.
• Making sure the contents of product description such as text, images and videos are not spam, distasteful and inappropriate for viewers.
• Reporting trend insights, Identifying sensitive issues and cases.
• Analyzing the Relevancy of advertisements and keyword search on Amazon for better seller visibility and customer service.
• Audited wide disagreement batches with the auditor.
• Processes worked under SSPA: SP Ad Feedback, Query ASIN Process,
Defect Rate Analysis, Detail Page Analysis, Bad ASIN Review, Ad Policy
• Dedicated resource for Ad Feedback: Analyses and review of the
customer feedbacks on Sponsored Program Ads.