Ankit Kumar
Delhi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking after Banquets day to day operation since 2021, like hybrid corporate events, weddings and other social gatherings up to 350-400 people. Includes-Event Planning and Coordination, Venue Setup, Catering and Menu Planning, Event Execution and Post Event Activities etc.
Overview
11
11
years of professional experience
Work History
Asst Banquet Manager
Taj (IHCL)
01.2024 - Current
- Discussing sales contract details with the banquet sales director and the head chef
- Planning the venue layout according to the number of guests and the type of event
- Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables
- Preparing work schedules and completing documentation in a timely manner.
F&B Service Executive
The Claridges
04.2019 - 12.2023
- Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the Banquet business
- Checking with the guest and making sure that they are getting served with the best quality food
- Ensuring customer satisfaction with all the services provided to them
- Trained new staff members on company policies and procedures
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Maintained clean and organized Banquet to comply with hygiene and health regulations
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Guest Service Executive
The Leela Palace
02.2018 - 02.2019
- Consistent level in service
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Monitored guest feedback, using to improve service and departmental operations
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- To ensure the customer satisfaction by providing an interactive service by team.
Guest Service Officer
Hyatt Regency
12.2015 - 01.2018
- Consistent level in service
- Responsible to supervise the team work
- To enhance the level of service through my team
- To ensure the customer satisfaction by providing an interactive service by team
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
Guest Service Associate
ITC's Fortune Hotels
06.2013 - 11.2015
- Carry out any other tasks assigned by the supervisor
- Assists in seating the guests
- Introduces himself on the table
- Offers the choice of water and serves it on the table immediately
- Takes the order for the drinks and the starters
- Serves all order as per the guest request or as per the basic service sequence decided by the management
- Dazzle and delight the customer by providing interactive service.
Education
B.sc. Hospitality -
IHM, Pusa
04.2013
Higher Secondary Certificate -
A.I. College, Muzaffarnagar
04.2010
Secondary School Certificate -
A.I. College, Muzaffarnagar
03.2009
Skills
- Time Management
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Microsoft Office
- Critical thinking and problem solving
- Event Planning
- Team Player
- Team Leader
Languages
Hindi
English
Details
Delhi, India
Personal Information
Title: Assistant Banquet Manager
References
- Mr Amit Raina, The Claridges, +919999737870
- Mr Vivek Singh, Hyatt Regency, +918586958089
Hobbies and Interests
Watching Movies and Web Series
Timeline
Asst Banquet Manager
Taj (IHCL)
01.2024 - Current
F&B Service Executive
The Claridges
04.2019 - 12.2023
Guest Service Executive
The Leela Palace
02.2018 - 02.2019
Guest Service Officer
Hyatt Regency
12.2015 - 01.2018
Guest Service Associate
ITC's Fortune Hotels
06.2013 - 11.2015
B.sc. Hospitality -
IHM, Pusa
Higher Secondary Certificate -
A.I. College, Muzaffarnagar
Secondary School Certificate -
A.I. College, Muzaffarnagar
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