M. Ahetesham Ansari
Borgaon
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
16
16
years of professional experience
Work History
Asst. Banquet Sales Manager
Radisson Blu Hotel
Nagpur
03.2023 - Current
- Explored diverse avenues to expand the client base for event services.
- Developed partnerships to generate leads with key clients and event planners.
- Contribute to attaining management’s sales objectives each month and year.
- Foster collaboration with clients to grasp their specific event needs.
- Worked closely with various hotel departments to guarantee flawless events.
- Managed setup of banquet hall encompassing seating layouts, decorations, AV gear, and food service.
- Managed inquiries from potential clients.
- Secure favorable contract conditions focused on optimal event details and cost efficiency.
- Fostered strong client relationships by maintaining effective communication throughout event lifecycle.
- Demonstrated leadership by delivering outstanding customer service during events.
- Monitored industry trends, competitor offerings, and pricing strategies.
- Kept comprehensive records of event bookings, contracts, and payments.
- Generated detailed reports on banquet sales performance.
- Maintained high service quality by following hotel guidelines for banquets.
- Aim for outstanding results in banquet services to ensure success.
Sales Executive (Room Sales)
Radisson Blu Hotel
Nagpur
03.2017 - 09.2022
- Drafting CVGR (corporate volume generated rates), Identifying new contacts and developing sales leads
- Maximized sales by offering higher quality accommodation options.
- Evaluating various hotel competitor and set pricing strategies accordingly
- Maintaining PR with concerned managers to increase business opportunities
- Maintaining corporate database for proper planning and execution of sales calls
- Know the selling status, rates, and benefits of all packages/plans
- Understanding hotel's credit policies for reservations.
- Maintaining Daily sales report for professional records
- Processing online RFPs & renegotiation process at Lanyon
Asst. Sales & Marketing Manager
Hotel Tuli Imperial
Nagpur
04.2016 - 03.2017
- Drafting CVGR (corporate volume generated rates)
- Success in capturing customer's attention to promote the hotel and its services
- Know the selling status, rates, and benefits of all packages plans
- Conducted market research to identify potential customers and opportunities.
- Enhanced sales volume through skilled support to both new and inactive customers.
Reservations Manager/ Room Sales
Hotel Tuli Imperial
Nagpur
03.2015 - 03.2016
- Resolved customer calls by outlining available offerings.
- Enhanced ability to attract customer interest to effectively market hotel offerings.
- Delegated work to staff, setting priorities and goals.
- Coordinated with front desk staff to maintain maximum occupancy.
- Assist in developing forecasts for room revenue and occupancy.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed complete extranet of Hotel Tuli Imperial including room sales, rate updates, and availability on multiple travel websites.
Front Office Executive
Hotel Tuli Imperial
Nagpur
05.2012 - 05.2013
- Managed guest arrivals and departures.
- Coordinated transportation services for guests.
- Oversaw financial interactions at the front desk.
- Coordinated comprehensive duty roster to ensure optimal coverage.
- Maintaining cleanliness standards in the entire lobby area.
- Addressed guest feedback effectively, ensuring management awareness.
- Oversaw daily activities of the guest relations team, ensuring high-quality service.
Front Office Executive (Level-2)
Sayaji Hotel
Pune
11.2010 - 07.2011
- Handled payment processing and provided customers with receipts and proper bills and change.
- Updated and maintained contact lists, ensuring accuracy and confidentiality of information.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Developed strong relationships with customers through effective communication skills.
Guest Service Associate (Front Office)
Ginger Hotel
Pune
09.2010 - 11.2010
- Welcomed large volume of guests and improved overall customer service.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Greeted guests upon arrival and checked them in to their accommodations.
- Ensured that all guest inquiries were answered promptly and accurately.
- Processed payments for guest stays and other services rendered.
- Resolved any customer complaints or issues professionally and efficiently.
Guest Relations Executive
Hotel Centre Point
Nagpur
01.2009 - 09.2010
- Responded to guests, including email, telephone, and in-person inquiries.
- Processed payments from guests promptly and accurately.
- Responded to and resolved guest issues or complaints.
- Assisted guests at check-in, providing information on various services within hotel.
- Provided guest assistance and information regarding local attractions and points of interest.
Education
One Year Advance Certificate Course - Aviation and Hospitality
Kingfisher Training Academy
Nagpur06-2010
H.S.C -
Hislop College
Nagpur04-2008
S.S.C -
Sri Guru Harkrishan Public School
Nagpur03-2007
Skills
- Microsoft Office Proficiency
- IDS fortune next V 20, IDS (fortune enterprise) V 41
- Le-Host hospitality software
- Sims Hotel software
- Micros Opera Version 7
Hobbies
- Listening to music
- Spending time with friends
- Watching series
Accomplishments
- Awarded staff of the quarter in 2017 - Q1 at Radisson Blu Hotel Nagpur.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Arabic
Elementary (A2)
A2
Personal Information
- Date of birth: 1stJan 1990
- Gender: Male
- Marital status: Married
Timeline
Asst. Banquet Sales Manager
Radisson Blu Hotel
03.2023 - Current
Sales Executive (Room Sales)
Radisson Blu Hotel
03.2017 - 09.2022
Asst. Sales & Marketing Manager
Hotel Tuli Imperial
04.2016 - 03.2017
Reservations Manager/ Room Sales
Hotel Tuli Imperial
03.2015 - 03.2016
Front Office Executive
Hotel Tuli Imperial
05.2012 - 05.2013
Front Office Executive (Level-2)
Sayaji Hotel
11.2010 - 07.2011
Guest Service Associate (Front Office)
Ginger Hotel
09.2010 - 11.2010
Guest Relations Executive
Hotel Centre Point
01.2009 - 09.2010
One Year Advance Certificate Course - Aviation and Hospitality
Kingfisher Training Academy
H.S.C -
Hislop College
S.S.C -
Sri Guru Harkrishan Public School
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