Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Dossier
Timeline
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ANKIT KUMAR

Bangalore

Summary

Results-driven Operations Specialist with extensive experience in improving workflows and operational workstreams. Skilled in implementing, executing, and iteratively improving enforcement operations. Proven leader in managing projects involving multiple stakeholders and partnering closely with Trust and Safety teams, as well as cross-functional teams including Product, Engineering, Business Development, and Legal. Adept at driving process improvements, ensuring compliance, and enhancing overall operational efficiency.

Overview

7
7
years of professional experience

Work History

SME Ad Operations Manager

Amazon
01.2022 - 07.2023
  • Led initiatives to improve workflows and operational workstreams, resulting in a 25% increase in efficiency.
  • Documented Standard Operating Procedures (SOPs) for a new process, ensuring efficient data flow
  • Implemented automation measures, reducing errors by 49%
  • Developed SQL queries for retrieving data from huge database
  • Managed multiple high-impact projects involving diverse stakeholders, ensuring alignment with organizational goals and timely delivery.
  • Provided process mentorship to 23 new hires, earning an Extra Mile Award in Q3 2021.

Catalog Lead

Amazon
Bangalore
01.2020 - 12.2021
  • Worked with Legal and Compliance teams to ensure all enforcement operations adhered to regulatory requirements and industry standards.
  • Created weekly business reports for leadership, highlighting key insights and changes in data compared to the previous week
  • Coordinated and interacted with stakeholders to guarantee efficient data flow and resolve any issues or bottlenecks in the process
  • Developed and maintained comprehensive documentation for workflows, operational procedures, and enforcement policies.

Senior Content Reviewer

Amazon
01.2019 - 12.2019
  • Managed seller ad campaigns and ensured compliance with Amazon's advertising guidelines
  • Received Core Excellence Award for precision in team
  • Actively participated in team-building exercises and organized over 20 fun activities.

Content Reviewer

Amazon
Bangalore
06.2016 - 12.2018
  • Evaluated sponsored product relevance and maintained strong relationships with peers and management
  • Highlighted fake products, leading to recognition and a Core Excellence Award
  • Investigated and resolved issues for better customer and employee service.

Education

Master of Business Administration (MBA/PGDM) -

Mats Institute of Management and Entrepreneurship
01.2015

Bachelor of Business Administration (B.B.A/B.M.S) -

Bangalore University
01.2012

Skills

  • Workflow Improvement
  • Project Management
  • Team Management
  • Analytical Skills
  • Leadership
  • Quantitative Techniques
  • Mentoring
  • Reporting
  • Digital Marketing
  • Campaign Management
  • Social Media Marketing
  • Campaign Strategy
  • Online Marketing
  • Advance Excel
  • Google AdWords
  • SQL
  • Python
  • Kaizen
  • Lean Six Sigma
  • Google Analytics

Accomplishments

  • Developed standard operating procedures (SOPs) for four new processes, receiving the Best Enabler Award in Q4 22.
  • Saved 84 hours of productive downtime per month through workflow optimization.
  • Improved team quality from 97.5% in Q4 22 to 99% in Q1 23.
  • Collaborated with the quality team to understand errors and create action plans for improvement.

Personal Dossier

09/27/90, Male, Indian, English, Hindi

Timeline

SME Ad Operations Manager

Amazon
01.2022 - 07.2023

Catalog Lead

Amazon
01.2020 - 12.2021

Senior Content Reviewer

Amazon
01.2019 - 12.2019

Content Reviewer

Amazon
06.2016 - 12.2018

Master of Business Administration (MBA/PGDM) -

Mats Institute of Management and Entrepreneurship

Bachelor of Business Administration (B.B.A/B.M.S) -

Bangalore University

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ANKIT KUMAR