ANKIT KUMAR
New Delhi
Summary
Searching for a role as a Team lead or Team supervisor. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Resourceful and personable executive with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Executive Service Coordinator
Canon India Private Limited
Gurgaon
01.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Implemented quality control measures to ensure consistent standards across all services provided.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported efficient resource allocation by prioritizing high-risk areas for auditing based on an ongoing assessment of organizational needs and objectives.
- Ensured adherence to established audit protocols by training new employees on best practices and procedures.
- Advanced the reputation of the Internal Audit function within the organization by consistently delivering high-quality work that added value to business operations.
- Provided valuable insights on business operations through detailed data analysis and risk assessments.
- Assisted senior management in developing risk management strategies by presenting findings from internal audits and recommending corrective actions.
Technical Support Engineer
Nimbus Post
11.2022 - 11.2023
- Providing technical assistance to sellers of the domestic, cross-border franchise, and cross-border marketplaces
- Help sellers create shipments and make technical corrections on their behalf
- Educating sellers about the various APIs and API integrations for providing an integrated shipping platform to them
- Assisting the sellers over call, Google Meets, Any Desk, and any means favorable for the seller.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Selling partner support
Amazon development centre (India) private limited
09.2020 - 10.2022
- The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the E-commerce platform
- A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment
- Provided outstanding customer service to partners in the retail industry, responding to inquiries regarding product information, and providing technical support
- Managed and tracked partner orders, ensuring timely product delivery to maintain customer satisfaction
- Monitored customer feedback and implemented customer service initiatives to improve customer satisfaction
- Participated in industry events and trade shows to increase brand awareness and develop relationships with potential partners.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Account Executive
AK TVS
08.2016 - 07.2017
- Developed and implemented effective marketing strategies for new and existing accounts
- Skilled at identifying customer needs and providing solutions that meet their objectives
- Proficient in using CRM software to manage customer accounts and track sales data
- Strong problem-solving skills and ability to handle multiple tasks with tight deadlines
- Operated cash register efficiently and accurately to process customer payments
- Adhered to all company policies and procedures, ensuring a safe and secure store environment
- Assisted with inventory control and store merchandising, ordering, and restocking products as needed
- Provided support to the management team, completing various administrative tasks as needed.
Education
Master of Business Administration - Financial Services Marketing Operations
Harcourt Butler Technical Institute
Kanpur, India08.2020
Bachelor of Commerce - Financial Planning And Services
Chaudhary Charan Singh University
Meerut07.2014
HSC/Intermediate -
Army Public School
Meerut, India03.2011
SSC/Secondary School Certificate -
Army Public School
Meerut, India03.2009
Skills
- Team Lead
- MS Office
- Presentations
- Problem Solving
- Order Fulfillment
- Relationship Management
- MS Excel (Advanced)
- MS PowerPoint
- MS Word
- MS Outlook/Slack /Amazon chime
- MS Power BI
- Notetaking and documentation
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
Accomplishments
- Obtained NCC "C" LEVEL CERTIFICATE from 71 UP Battalion, Meerut.
- Cracked SSC-CPO recruitment exam 2017, for the Sub Inspector post in Delhi Police.
- Awarded as a meritorious student by the All India Students Council (ABVP).
Languages
English
Hindi
Native Place
Meerut
Personal Information
- Father's Name: Mr. Lal Singh (Retd. Sub. Maj.)
- Date of Birth: 04/20/93
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the information provided above is true and correct up to the best of my knowledge. If given a chance, I will try my best to come true to your aspirations.
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Executive Service Coordinator
Canon India Private Limited
01.2024 - Current
Technical Support Engineer
Nimbus Post
11.2022 - 11.2023
Selling partner support
Amazon development centre (India) private limited
09.2020 - 10.2022
Account Executive
AK TVS
08.2016 - 07.2017
Master of Business Administration - Financial Services Marketing Operations
Harcourt Butler Technical Institute
Bachelor of Commerce - Financial Planning And Services
Chaudhary Charan Singh University
HSC/Intermediate -
Army Public School
SSC/Secondary School Certificate -
Army Public School