Hardik Panchal

• Handle inbound customer inquiries via
phone, email, or chat.
• Provide information about DHL services,
shipping options, and pricing.
• Address customer concerns, resolve
issues, and ensure customer satisfaction.
• Assist customers with placing and
tracking orders.
• Process shipments, generate waybills,
and ensure accurate documentation.
• Coordinate with operational teams to
ensure timely and efficient delivery.
• Communicate proactively with customers
on shipment status and updates.
• Maintain accurate records of customer
interactions and transactions.
• Collaborate with sales, operations, and
other departments to meet customer
needs.
https://www.dhl.com/

• Generating leads through various
channels.
• Conducting market research to identify
potential clients and assess market trends.
• Pitching Byju's products/services to
prospective clients.
• Building and maintaining client
relationships.
• Achieving sales targets and contributing
to revenue growth.
• Collaborating with internal teams for
effective product delivery.
• Providing product demonstrations and
addressing client queries.
• Staying updated on industry trends and
competitor activities.
• Maintaining accurate records of sales
activities and customer interactions

https://byjus.com/

• Followup on the enquiries received on the online portal and makesure the enquires get converted into Purchase Order.
• Followup with the team to complete production on a timely manner and get it deliver to the receiver as per the scheduled.
• Followup with the vendor's and suppliers for the payment related issues.
• Built relationships with clients, partners and vendors to facilitate successful partnerships.
• Created presentations on the company's services, products, pricing plans and marketing campaigns.
• Maintain and store all the vendors and suppliers data over the system, inorder to make the improvise process.
• Lead generation through different
  sources such as India Mart, Trade India,
  Google, Facebook, etc.
• Handling Social Media Account of the
  company and also doing marketing and
  promotional activities for the company.
• Managing the team of 10 members who
  are the workers at our manufacturing unit.
• To make the positive environment tn the team for getting good results and make sure everyone work ASONE.