Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ankita Yadav

New Delhi

Summary

A responsible and committed person who is very interested and focused in there own work an ability to learn more. A quick learner who can absorb new ideas and can communicate clearly and effectively. Possessing excellent bonding skills and an enquiring mind that helps to win over the confidence of people.

Overview

6
6
years of professional experience

Work History

Customer Service Executive

Zomato
New Delhi
01.2018 - 12.2018
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Contacted supervisor immediately when issues required escalation to avoid lost revenue.

Content Moderator

BIGO LIVE
Gurgoan
05.2019 - 05.2021
  • Reviewed content for compliance with internal policies and procedures.
  • Monitored user-generated content for violations of community standards.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.
  • Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.

Customer Support Specialist

Asia innovations group
Gurgoan
05.2021 - 08.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Solve customer query on chat related to recharge issue, membership query, details of the recharge like diamonds, sliver coins etc.

Content Moderator

Webhelp (Tiktok)
Gurgoan
12.2021 - 04.2022
  • Reviewed content for compliance with internal policies and procedures.
  • Monitored user-generated content for violations of community standards.
  • Developed processes to ensure accuracy and timeliness.
  • Main work Tagging video according to the guidelines along with maintains the KPI
  • worked on EU content (short videos)

Customer Care Specialist, Content Moderator

Mico world (mico live)
Gurgoan
08.2022 - 03.2024
  • Assisting customer with inquiries, concern, related to short video where we have to check the video that point of time and tell the customer if the proofs are valid or not.
  • identify and resolve customer or complaints, providing solutions or escalating issues when necessary.
  • maintain clear and professional communication with customers, ensuring a positive and helpful experience.
  • record customer interactions , inquiries, and resolutions accurately and comprehensively in the system.
  • show empathy towards customer concern and demonstrate patience in handling challenging situation.
  • collaborate with other team members and departments to resolve complex customer issue or provide additional supports.

Education

Associate of Arts - Graphic And Web Designing

Arena Animation
New Delhi
06-2016

High School Diploma -

Sanjay Bal Vidyalaya
New Delhi
05-2013

Skills

  • Customer Inquiries
  • Customer Experience Improvement
  • Customer Consulting
  • Excellent communication
  • Multi- tasking
  • Adaptability
  • Teamwork
  • Policy knowledge
  • Ability to learn more
  • Focused and maintain the target
  • Quick learner
  • Command of the Hindi or English language

Languages

Hindi
First Language
English
Elementary (A2)
A2

Timeline

Customer Care Specialist, Content Moderator

Mico world (mico live)
08.2022 - 03.2024

Content Moderator

Webhelp (Tiktok)
12.2021 - 04.2022

Customer Support Specialist

Asia innovations group
05.2021 - 08.2021

Content Moderator

BIGO LIVE
05.2019 - 05.2021

Customer Service Executive

Zomato
01.2018 - 12.2018

Associate of Arts - Graphic And Web Designing

Arena Animation

High School Diploma -

Sanjay Bal Vidyalaya

Similar Profiles

CREATE PROFILE
Ankita Yadav