Summary
Overview
Work History
Education
Skills
INTERESTS AND HOBBIES
Certification
Timeline
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ANKIT KUMAR

New Delhi

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Desktop Support Engineer

THOUGHTS-SOL
07.2024 - Current
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Followed up on tickets until clients' problems were resolved, achieving a 90% first-call resolution rate in the first month of employment.
  • Closed 95% of trouble tickets on the first call without escalation.
  • Assisted end users with diagnostics to resolve issues.
  • Provided software support and general technical solutions for operational, database, and security requirements in applications.
  • Prioritized and fielded IT ticket requests, providing technical support, troubleshooting, and issue resolution to maintain system performance levels.
  • Provided prompt assistance to customers via phone and email, effectively troubleshooting hardware, software, and operating system related problems; achieved an impressive 84% resolution rate.

DESKTOP AND NETWORK SUPPORT ENGINEER

G N MULTISERVICES
New Delhi
01.2022 - 06.2024
  • Oversaw hardware, software, and networking component monitoring, testing, and installation to assist with maintenance and migration.
  • Installed and configured printers and scanners, and reset default device passwords to prevent cyber-attacks.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Tracked hardware assets, ordered equipment to maintain accessible inventory.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Configured new employee workstations consisting of hardware, software, and peripheral devices.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.

DESKTOP DEPLOYMENT TECHNICIAN

BALAJI SOLUTION LIMITED
New Delhi
07.2020 - 12.2021
  • Ensured customers were greeted in a pleasant and professional manner.
  • Received assets and moved equipment within or between facilities.
  • Deployed and tracked assets for customer use.
  • Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware, and handled other administrative duties.
  • Assisted in determining equipment settings and operating instructions.
  • Calmly and professionally handled customer complaints, effectively resolving issues in a timely manner.
  • Created reports and documents as requested by the office manager.
  • Provided assistance to customers by helping them find specific items and giving product details.

Education

Three Years Polytechnic Diploma IN ELECTRONIC & COMMUNICATION ENGINEERING -

GTBIT GURU TECH BAHADUR POLYTECHNIC INSTITUTE
New Delhi
12-2021

10th Passed -

MATA SUKHDEVI PUBLIC SCHOOL
New Delhi
05.2017

Skills

  • Incident Management
  • Inventory Management
  • Help Desk Support
  • Hardware Replacement
  • Issue and Resolution Tracking
  • Assembling & Disassembling of Computer
  • Asset Management
  • System Upgrades
  • Software Installation
  • Remote Support
  • Hardware diagnostics
  • Hardware Installation

INTERESTS AND HOBBIES

  • Technical interests - Coding
  • Non-tech interests - Video editing, Filmmaking, Swimming, Hiking, Photography, Playing computer games and Cooking.

Certification

  • Certified in Hardware & Network Engineer from Jetking Azadpur In 2021.

Timeline

Desktop Support Engineer

THOUGHTS-SOL
07.2024 - Current

DESKTOP AND NETWORK SUPPORT ENGINEER

G N MULTISERVICES
01.2022 - 06.2024

DESKTOP DEPLOYMENT TECHNICIAN

BALAJI SOLUTION LIMITED
07.2020 - 12.2021

Three Years Polytechnic Diploma IN ELECTRONIC & COMMUNICATION ENGINEERING -

GTBIT GURU TECH BAHADUR POLYTECHNIC INSTITUTE

10th Passed -

MATA SUKHDEVI PUBLIC SCHOOL

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