Overview
Work History
Education
Skills
ADDITIONAL DETAILS
Timeline
Generic
ANKIT KUMAR

ANKIT KUMAR

Associate Consultant
Ghaziabad

Overview

15
15
years of professional experience
1
1
Language

Work History

Associate Consultant

HCLTECH
02.2024 - Current
  • Lead and govern the change management process with a sharp focus on SLAs and KPIs.
  • Identify process inefficiencies and proactively address them through structured change initiatives.
  • Collaborate with cross-functional teams to articulate clear user stories for tool enhancements.
  • Drive training and enablement programs to strengthen people-based process gaps.
  • Apply analytical thinking to uncover root causes and implement sustainable solutions.
  • Embrace continuous learning and bring a growth mindset to every challenge.
  • Demonstrate strong analytical and problem-solving skills to support change initiatives.
  • Identify process gaps and translate findings into actionable plans.
  • Maintain excellent communication and stakeholder management abilities.
  • Exhibit a proactive, self-driven attitude with a passion for innovation.

Assistant Manager

METLIFE GLOBAL OPERATIONS SUPPORT CENTRE
12.2018 - 01.2024
  • Manage IT Change Management operations, process enforcement, governance, and education.
  • Act as deputy to Change Process Owner ensuring excellence and minimizing IT change impacts.
  • Coordinate Change Advisory Board meetings and ensure comprehensive RFC reviews.
  • Provide KPI reporting, training, and documentation on ITSM and ServiceNow practices.
  • Support Major Incident and Knowledge Management as part of broader ITSM responsibilities.
  • Collaborate with technology teams and auditors to ensure compliance and documentation.

Senior Systems Engineer

CGI
05.2017 - 12.2018
  • Promoted correct usage of Change Management processes and policies.
  • Escalated critical changes to CAB and facilitated related senior management meetings.
  • Conducted PIR and analysis of change records to identify infrastructure issues.
  • Trained stakeholders in proper process usage and managed process documentation.

Senior Specialist

HCL TECHNOLOGIES
11.2013 - 01.2017
  • Reviewed and authorised change records for compliance.
  • Led improvement initiatives for process adherence and performance.
  • Delivered training and supported continuous skill development among associates.

Senior Associate

METLIFE GLOBAL OPERATIONS SUPPORT CENTRE
07.2011 - 11.2013
  • Chaired CAB and managed reporting related to IT change approvals.
  • Conducted procedural reviews of IT change requests.

Technical Support Executive

IBM GLOBAL PROCESS SERVICES
12.2010 - 07.2011
  • Provided technical support and troubleshooting for IT infrastructure.
  • Recognised for exceptional customer service and problem resolution.

Education

Master of Business Administration - Information System Management

SIKKIM MANIPAL UNIVERSITY

Skills

ServiceNow

ADDITIONAL DETAILS

  • Date of Birth: 1990-03-17
  • Marital Status: Married
  • Nationality: Indian
  • Passport: Valid
  • Address: House#163, Abhay Khand-1, Indirapuram

Timeline

Associate Consultant

HCLTECH
02.2024 - Current

Assistant Manager

METLIFE GLOBAL OPERATIONS SUPPORT CENTRE
12.2018 - 01.2024

Senior Systems Engineer

CGI
05.2017 - 12.2018

Senior Specialist

HCL TECHNOLOGIES
11.2013 - 01.2017

Senior Associate

METLIFE GLOBAL OPERATIONS SUPPORT CENTRE
07.2011 - 11.2013

Technical Support Executive

IBM GLOBAL PROCESS SERVICES
12.2010 - 07.2011

Master of Business Administration - Information System Management

SIKKIM MANIPAL UNIVERSITY

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ANKIT KUMARAssociate Consultant