ANKIT KUMAR
Associate Consultant
Ghaziabad
Overview
15
15
years of professional experience
1
1
Language
Work History
Associate Consultant
HCLTECH
02.2024 - Current
- Lead and govern the change management process with a sharp focus on SLAs and KPIs.
- Identify process inefficiencies and proactively address them through structured change initiatives.
- Collaborate with cross-functional teams to articulate clear user stories for tool enhancements.
- Drive training and enablement programs to strengthen people-based process gaps.
- Apply analytical thinking to uncover root causes and implement sustainable solutions.
- Embrace continuous learning and bring a growth mindset to every challenge.
- Demonstrate strong analytical and problem-solving skills to support change initiatives.
- Identify process gaps and translate findings into actionable plans.
- Maintain excellent communication and stakeholder management abilities.
- Exhibit a proactive, self-driven attitude with a passion for innovation.
Assistant Manager
METLIFE GLOBAL OPERATIONS SUPPORT CENTRE
12.2018 - 01.2024
- Manage IT Change Management operations, process enforcement, governance, and education.
- Act as deputy to Change Process Owner ensuring excellence and minimizing IT change impacts.
- Coordinate Change Advisory Board meetings and ensure comprehensive RFC reviews.
- Provide KPI reporting, training, and documentation on ITSM and ServiceNow practices.
- Support Major Incident and Knowledge Management as part of broader ITSM responsibilities.
- Collaborate with technology teams and auditors to ensure compliance and documentation.
Senior Systems Engineer
CGI
05.2017 - 12.2018
- Promoted correct usage of Change Management processes and policies.
- Escalated critical changes to CAB and facilitated related senior management meetings.
- Conducted PIR and analysis of change records to identify infrastructure issues.
- Trained stakeholders in proper process usage and managed process documentation.
Senior Specialist
HCL TECHNOLOGIES
11.2013 - 01.2017
- Reviewed and authorised change records for compliance.
- Led improvement initiatives for process adherence and performance.
- Delivered training and supported continuous skill development among associates.
Senior Associate
METLIFE GLOBAL OPERATIONS SUPPORT CENTRE
07.2011 - 11.2013
- Chaired CAB and managed reporting related to IT change approvals.
- Conducted procedural reviews of IT change requests.
Technical Support Executive
IBM GLOBAL PROCESS SERVICES
12.2010 - 07.2011
- Provided technical support and troubleshooting for IT infrastructure.
- Recognised for exceptional customer service and problem resolution.
Education
Master of Business Administration - Information System Management
SIKKIM MANIPAL UNIVERSITY
Skills
ServiceNow
ADDITIONAL DETAILS
- Date of Birth: 1990-03-17
- Marital Status: Married
- Nationality: Indian
- Passport: Valid
- Address: House#163, Abhay Khand-1, Indirapuram
Timeline
Associate Consultant
HCLTECH
02.2024 - Current
Assistant Manager
METLIFE GLOBAL OPERATIONS SUPPORT CENTRE
12.2018 - 01.2024
Senior Systems Engineer
CGI
05.2017 - 12.2018
Senior Specialist
HCL TECHNOLOGIES
11.2013 - 01.2017
Senior Associate
METLIFE GLOBAL OPERATIONS SUPPORT CENTRE
07.2011 - 11.2013
Technical Support Executive
IBM GLOBAL PROCESS SERVICES
12.2010 - 07.2011
Master of Business Administration - Information System Management
SIKKIM MANIPAL UNIVERSITY
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