

Technical Support Engineer (L2) with 4+ years of experience in enterprise SAN and storage infrastructure management. Hands-on expertise in Dell EMC PowerMax/VMAX, Cisco MDS, and Brocade SAN switches, including SAN zoning, fabric troubleshooting, ISL management, LUN provisioning, and LUN masking. Strong experience in replication technologies (SRDF), high-availability architecture, and performance optimization within VMware environments. Proven track record in resolving P1/P2 incidents, root cause analysis (RCA), SLA adherence, and escalation handling in 24x7 production environments. Recognized for operational excellence with zero DSAT and multiple technical excellence awards at Wipro.