Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Work Preference
Timeline
SeniorSoftwareEngineer
ANKIT KUMAR RAVIKANT
Open To Work

ANKIT KUMAR RAVIKANT

Bengaluru

Summary

Technical Support Engineer (L2) with 4+ years of experience in enterprise SAN and storage infrastructure management. Hands-on expertise in Dell EMC PowerMax/VMAX, Cisco MDS, and Brocade SAN switches, including SAN zoning, fabric troubleshooting, ISL management, LUN provisioning, and LUN masking. Strong experience in replication technologies (SRDF), high-availability architecture, and performance optimization within VMware environments. Proven track record in resolving P1/P2 incidents, root cause analysis (RCA), SLA adherence, and escalation handling in 24x7 production environments. Recognized for operational excellence with zero DSAT and multiple technical excellence awards at Wipro.

Overview

4
4
years of professional experience

Work History

Technical Support Engineer - L2

WIPRO
01.2022 - Current
  • Provide Level-2 support for enterprise storage and SAN infrastructure across multiple global customers.
  • Troubleshoot and resolve complex issues on Dell EMC PowerMAX, VMAX, and DMX arrays to ensure high availability.
  • Perform SAN zoning, fabric analysis, and connectivity troubleshooting on Brocade and Cisco MDS switches.
  • Handle critical P1/P2 incidents, restoring services within defined SLA and minimizing business impact.
  • Monitor environments using Dial Home alerts and proactively address potential hardware and software failures.
  • Collaborate with peer L2&L3 teams and vendors for root cause analysis and permanent resolution.
  • Mentor L1 engineers, improving technical competency and reducing escalation rates.
  • Author and publish internal knowledge base articles on SAN and storage issues, reducing repeat incidents.
  • Maintain detailed case documentation and follow ITIL-aligned support processes.

Education

M.Tech - Computer Science & Infrastructure

BITS Pilani (WILP)
01.2025

B.Sc - Computer Science

Gossner College
01.2021

Higher Secondary - undefined

Greater Triveni Public School
01.2018

Secondary School - undefined

DAV Public School
01.2021

Skills

  • Storage Platforms
  • Dell EMC PowerMAX
  • VMAX
  • DMX
  • PMAX
  • All-Flash Arrays (AFA)
  • SAN Switching
  • Brocade
  • Cisco MDS 9000 Series
  • Zoning
  • Fabric Troubleshooting
  • Upgrades
  • Storage Technologies
  • SAN
  • RAID
  • FAST VP
  • Inline Compression
  • Deduplication
  • Replication & Disaster Recovery
  • SRDF (Sync/Async)
  • TimeFinder SnapVX
  • RecoverPoint
  • Management Tools
  • Unisphere for PowerMAX
  • SANnav
  • NDFC
  • SYMCLI
  • Networking & Access Control
  • SAN zoning
  • LUN masking
  • Multipathing
  • Operating Systems & Virtualization
  • Linux/Unix
  • VMware
  • Soft Skills
  • Customer Support
  • Incident Management
  • Troubleshooting
  • Documentation
  • Team Collaboration
  • Programming & Databases
  • C
  • C
  • Java
  • SQL
  • HTML
  • CSS
  • Data Structures (C)
  • DBMS

Accomplishments

  • Best Technical Engineer - Wipro
  • Extra Mile Performer - Wipro

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Personal Information

Title: Technical Support Engineer - L2

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Timeline

Technical Support Engineer - L2

WIPRO
01.2022 - Current

M.Tech - Computer Science & Infrastructure

BITS Pilani (WILP)

B.Sc - Computer Science

Gossner College

Higher Secondary - undefined

Greater Triveni Public School

Secondary School - undefined

DAV Public School
ANKIT KUMAR RAVIKANT