Ankit Lamba
New Delhi
Summary
With over 24 years of experience in sales, operations, client relationship management, and global recruitment, has built a strong reputation for driving business growth and operational excellence across diverse industries, including telecom, travel and tourism, visa services, and global recruitment.
Previously associated with leading brands such as Hutch, Vodafone, and Reliance Jio Infocom, where I contributed to key business development, expansion initiatives, operations, and process excellence.
Currently, leads strategic initiatives to connect international employers with skilled talent across global markets.
Known for the strategic vision and execution-driven leadership, focuses on building sustainable, high-performing recruitment networks that enable business growth and global workforce success.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
Associate Vice President
DU Digital Global Limited
06.2025 - Current
- Lead end-to-end international manpower recruitment operations across multiple global markets like Greece, Serbia, Latvia, middle-east
- Drive overseas client acquisition, manpower requirement fulfillment, and large-scale deployment operations.
- Ensure 100% compliance with MEA guidelines, international labor laws, and embassy regulations.
- Oversee the entire visa processing, documentation, onboarding, and deployment lifecycle.
- Drive profitability, operational efficiency, and performance excellence of the International Manpower Business.
- Build and strengthen strategic partnerships with overseas employers, government bodies, and global recruitment agencies.
- Implement digital tracking systems, SOP enhancements, and KPI-driven performance management frameworks.
General Manager
Wizard Events And Conferences Private Limited
01.2024 - 06.2025
- Heading Sales & Operations (PAN India) for Corporate Gifting.
- Heading Client Servicing- North India for Events and MICE.
- Responsibility of Sales Revenue and Exploring client’s needs to increase business.
- Responsible for Profit and Loss for Corporate Gifting and ensuring expansion & profitability.
- Ensuring high quality in proposal creation, proactive and timely communication, and client handholding.
- Ideation and expansion of new products in Gifting.
- Identification & managing of new vendors, design and enhance logistics processes.
General Manager
DU Digital Global Limited
08.2022 - 01.2024
- Heading Sales & Operations for Malaysia, Serbia, Georgia Visa services from India.
- Design and implement a strategic business plan that expands company’s customer base and revenue.
- Build and promote strong, long-lasting customer relationships by partnering with them and understand their needs.
- Identify emerging markets and market shifts while being fully aware of new products and competition status.
- Responsible for PNL of all the visa centres.
- Responsible for expansion of Visa centres & profitability of all visa centres.
- Driven special projects to upsell value added services to ensure increase in revenue.
Senior Manager
Reliance Jio Infocomm Ltd.
04.2018 - 07.2022
- Served 500+ corporate accounts across Delhi NCR and ensured acquisition, collections and Life cycle management.
- Hunting and farming visits on all eligible SMB/SLG/Govt accounts and interaction with customers.
- Driven special projects for state like Periodic User Verification and Network NFA handling.
- Ensured quarterly corporate verification as per TRAI mandate for all eligible accounts.
Manager
SNCA Channel Management Pvt. Ltd.
03.2017 - 03.2018
- Responsible for expansion & profitability of entire business.
- Distribution- Device (Motorola, Micromax, LYF).
- Distribution Prepaid (Vodafone & JIO).
- Postpaid Enterprise & SME (Vodafone & IDEA).
Business Partner
Care Connect
10.2012 - 02.2017
- Managing Profit and Loss of entire business.
- Handling various portfolios, collections, sales, retention, customer services.
- Handling Operations & all the financial transactions.
- Handled HR and Admin work, innovated new ideas resulted in cost reduction and strengthen the team force.
Manager
Vodafone Mobile Services Ltd / Hutchison Essar
04.2003 - 08.2012
- Responsible for shaping the retail strategy within the business, ensuring that plan works and taking decisions on matters relating to day to day operations.
- Increased profitability through effective incentive programs, base cost reduction and maximizing revenue to incentive ratio.
- Responsible for Sales and Service for 32 Vodafone stores and 67 Vodafone mini stores across Delhi.
- Taken the special assignment on cost reduction at all stores resulting in profitability at various stores.
Assistant Manager
Vodafone Mobile Services Ltd / Hutchison Essar
04.2003 - 08.2012
- Responsible for various types of reports, database and presentations.
- 100% customer satisfaction by ensuring the timelines of closure of all kinds of complaints by the team.
- Participate in inter department meetings to share the business point of views.
Executive / Sr. Executive / Team Leader
Vodafone Mobile Services Ltd / Hutchison Essar
04.2003 - 08.2012
- Identified development opportunities using quality assurance (call monitoring) and provided ongoing training, coaching, and mentoring on an as needed basis.
- Monitoring random calls to improve quality minimize errors and track call centre staff performance.
- Keeping an accurate record of all call centre information and performance statistics like hourly tracking, login hours.
Executive
Utopia Club
01.2002 - 02.2003
- Creating the prospect for the club membership.
- Provided excellent customer service by building strong relationships with members.
- Coordinated leagues and membership events. Represented the club in its relationships with numerous external communities.
Education
Bachelor of Arts - Bachelor of Arts
Karnataka State Open University Mysore
Mysore05-2002
High School Diploma -
Saint Teressa Convent School
Ghaziabad05-1999
Skills
🔹 Core Leadership & Management Skills
- Strategic planning and execution
- P&L ownership and business profitability
- Team leadership and performance management
🔹 Sales, Business Development & Revenue Growth
- B2B and B2C sales strategy
- Corporate client servicing
- Customer relationship management
- Market expansion and new business development
- Enterprise account management
- 🔹 Retail, Distribution & Channel Management
- Retail strategy and store operations
- Large-scale distribution management (devices, prepaid, postpaid)
- Channel profitability and cost control
- 🔹 Operations Leadership & Process Excellence
- Oversee daily operations with a strong focus on SOP improvements, workflow optimization, and operational accuracy
- Implement digital tracking systems and KPI-driven performance dashboards to enhance efficiency
- Lead cross-functional coordination between Sales, Operations, Finance, Documentation, and Deployment teams
- Execute strategic initiatives to improve productivity, reduce costs, and ensure on-time service delivery
Personal Information
- Date of Birth: 11/04/1981
- Marital status: Married
Languages
- English
- Hindi
Certification
Generative AI, Recruiting, and Talent
Acquisition
Acquisition
Accomplishments
Best Performer – 2024 in Wizard Events and Conferences, Private Limited.
Timeline
Associate Vice President
DU Digital Global Limited
06.2025 - Current
General Manager
Wizard Events And Conferences Private Limited
01.2024 - 06.2025
General Manager
DU Digital Global Limited
08.2022 - 01.2024
Senior Manager
Reliance Jio Infocomm Ltd.
04.2018 - 07.2022
Manager
SNCA Channel Management Pvt. Ltd.
03.2017 - 03.2018
Business Partner
Care Connect
10.2012 - 02.2017
Manager
Vodafone Mobile Services Ltd / Hutchison Essar
04.2003 - 08.2012
Assistant Manager
Vodafone Mobile Services Ltd / Hutchison Essar
04.2003 - 08.2012
Executive / Sr. Executive / Team Leader
Vodafone Mobile Services Ltd / Hutchison Essar
04.2003 - 08.2012
Executive
Utopia Club
01.2002 - 02.2003
Bachelor of Arts - Bachelor of Arts
Karnataka State Open University Mysore
High School Diploma -
Saint Teressa Convent School