Ankit Maniya
Tax Consultant
Surat
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Relationship Manager
HDFC Sales Pvt. ltd.
Surat
2015.07 - 2018.12
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Assisted customers with opening accounts and signing up for new services.
Education
BBA - Business Management
K P E S COLLEGE OF COMMERCE
BHAVNAGAR 2008.08 - 2011.11
Skills
Schedule Management
Timeline
Customer Relationship Manager
HDFC Sales Pvt. ltd.
2015.07 - 2018.12
BBA - Business Management
K P E S COLLEGE OF COMMERCE
2008.08 - 2011.11
Similar Profiles
Urvashi RelwaniUrvashi Relwani
Sr. Relationship Manager at HDFC SALES Pvt. Ltd.Sr. Relationship Manager at HDFC SALES Pvt. Ltd.
Smita BallalSmita Ballal
Financial Advisor at HDFC SALES PVT. LTD.Financial Advisor at HDFC SALES PVT. LTD.
RAHUL KOLPERAHUL KOLPE
Business Analyst at HDFC SALES PVT LTDBusiness Analyst at HDFC SALES PVT LTD