Ankit Maniya
Tax Consultant
Surat
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Relationship Manager
HDFC Sales Pvt. ltd.
Surat
07.2015 - 12.2018
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Assisted customers with opening accounts and signing up for new services.
Education
BBA - Business Management
K P E S COLLEGE OF COMMERCE
BHAVNAGAR 08.2008 - 11.2011
Skills
Schedule Management
Account updates
Sales proficiency
Customer Relations
Sales and marketing
Business Development
Timeline
Customer Relationship Manager
HDFC Sales Pvt. ltd.
07.2015 - 12.2018
BBA - Business Management
K P E S COLLEGE OF COMMERCE
08.2008 - 11.2011