Ankit Mishra
Gurgaon
Summary
Client-focused professional with 3 years of experience driving customer success and business growth. Proven expertise in onboarding and training clients, managing accounts, and delivering tailored solutions to meet business needs. Adept at collaborating across teams to resolve client challenges and ensure seamless product implementation. Passionate about enhancing customer experience, optimizing processes, and empowering clients to achieve their goals with innovative solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager IC - US/CANADA Region
Planet Spark
Gurgaon
10.2024 - Current
- Managed key client relationships, delivering tailored solutions and ensuring a seamless, high-quality experience
- Facilitated contract negotiations, securing favorable terms and building long-term partnerships
- Led regular performance reviews, leveraging analytics to optimize client success strategies and drive continuous improvement in engagement and retention
Senior Business Development Associate - US/CANADA Region
Planet Spark
Gurgaon
10.2023 - 09.2024
- Senior Business Development Associate with a strong focus on revenue growth, client success, and relationship management
- Proven ability to drive business expansion, enhance client satisfaction, and deliver value-driven solutions for long-term success
Business Development Associate - US/CANADA Region
Planet Spark
Gurgaon
03.2023 - 09.2023
- Results-driven Business Development Associate with expertise in lead conversion, client engagement, and sales strategy
- Skilled in identifying growth opportunities, delivering tailored solutions, and driving revenue through strong relationship management
Business Development & Client Success
Alchemy of Sorts
Gurgaon
01.2022 - 01.2023
- Enthusiastic trainee with a focus on business development and client success
- Eager to learn, build client relationships, support growth initiatives, and deliver value-driven solutions
Education
Bachelor of Science - Computer Science
SRM University
Delhi NCR01.2020
CBSE - Science
St. Soldier's Public School
Jaipur01.2016
CBSE - Science
St. Soldier's Public School
Jaipur01.2014
Skills
- Client Onboarding & Training
- Customer Success Planning
- Account Management & Retention
- Customer Engagement & Feedback Analysis
- Communication & Problem-Solving
- Microsoft Office
- Business Development
- Client Relations
- CRM Software
Certification
- Customer Success for SaaS 101 - Fundamentals of CS, Udemy
- Customer Success Manager: Fundamentals to CSM, Udemy
Leadership Positions
- Captain Cricket Team (Mens), SRM UNIVERSITY, Delhi NCR
- Gold Medal, SRM (Khel - 2018/19/20)
- Gold Medal, Delhi Technical University (Aahvaan 2019), Delhi
- Gold Medal, LNMIIT (Desportivos'17&19), Jaipur
- Founder, IVS (Fashion Society), SRM UNIVERSITY, Delhi NCR
- Winner, RUBAROO'2016, SRM UNIVERSITY, Delhi NCR
Timeline
Assistant Manager IC - US/CANADA Region
Planet Spark
10.2024 - Current
Senior Business Development Associate - US/CANADA Region
Planet Spark
10.2023 - 09.2024
Business Development Associate - US/CANADA Region
Planet Spark
03.2023 - 09.2023
Business Development & Client Success
Alchemy of Sorts
01.2022 - 01.2023
- Customer Success for SaaS 101 - Fundamentals of CS, Udemy
- Customer Success Manager: Fundamentals to CSM, Udemy
Bachelor of Science - Computer Science
SRM University
CBSE - Science
St. Soldier's Public School
CBSE - Science
St. Soldier's Public School
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