Ankit Mishra
Assistant Revenue Manager
New Delhi
Summary
I’m a detail-oriented Assistant Revenue Manager with a solid background in data analysis and pricing strategy. I focus on optimizing revenue and improving profitability in fast-paced, competitive markets. I enjoy diving into data and using analytical tools and market insights to support smart, informed business decisions.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Revenue Manager
JüSTa Hotels & Resorts
New Delhi
10.2024 - Current
- Partner onboarding and Distribution
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Developed strategic plans for day-to-day financial operations.
Revenue Executive
Justa Hotels & Resorts
New Delhi
10.2023 - 09.2024
- Oversee revenue management and distribution strategy of the hotels on the area and manage day to day yield operations.
- Daily pick-up analysis, strategy adjustments and reporting.
- Perform competitive benchmark studies and follow market trends.
- Create and maintain a 13 month rolling demand calendar.
- Ensure web site booking process is maintained up-to-date and functional.
- Work in liaison with hotel sales and reservations departments as a team.
Central Reservation Associate
Justa Hotels & Resorts
New Delhi
10.2022 - 09.2023
- Helped to increase customer return rates by providing excellent customer service at all times.
- Worked to achieve high customer satisfaction rates by providing optimal customer service.
- Handel 27 properties in 15 locations to provide a better customer service and satisfaction.
- Makes reservation as per the customer needs as well as with the offer rates to make high revenue for the company also.
- Manage day to day tasks including follow tasks including follow up with the expected arrivals for the upcoming days.
- Manage Cancellations of required customer as per the situation & to adhere company's policies.
- Acting Reservation Manager to make day to day, weekly, & monthly reports including arrange staffing for smooth operations.
Front Office Executive
Veda Hospitality
Goa
03.2021 - 09.2022
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Answered calls to take messages or redirect calls to appropriate colleagues.
Front Office Assistant
Travelanium Pvt. Ltd.
Goa
07.2019 - 09.2020
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Reviewed and updated customer information in database for accuracy.
Industrial Training
Svelte Hotel & Personal Suites
New Delhi
01.2018 - 06.2018
Education
B.sc H&HA -
IHTM (CSJM University) - B.sc H&HA
Kanpur, India 08.2016 - 05.2019
12th -
Intermediate - UP Board
Gonda, India 08.2012 - 04.2013
Some College (No Degree) -
High School - UP Board
Kanpur, India 08.2009 - 04.2010
Skills
Wishnet
Hero
Prologic
STAAH
Demand management
Revenue reporting
Basic Computer Knowledge
Basic Excel Knowledge
Competitor analysis
Strategic forecasting
Simplotel
SynXis
Interests
Traveling
Listening Music
Hiking or Biking – Explore nature
Activities
- Played a key role in organising Cultural Events on World Tourism Day in CSJM University, 09/16
- Played a key role in organising Cultural Event on World Tourism Day in CSJM University, 09/17
- Played a key role in organising Cultural Event on World Tourism Day in CSJM University, 09/18
Timeline
Assistant Revenue Manager
JüSTa Hotels & Resorts
10.2024 - Current
Revenue Executive
Justa Hotels & Resorts
10.2023 - 09.2024
Central Reservation Associate
Justa Hotels & Resorts
10.2022 - 09.2023
Front Office Executive
Veda Hospitality
03.2021 - 09.2022
Front Office Assistant
Travelanium Pvt. Ltd.
07.2019 - 09.2020
Industrial Training
Svelte Hotel & Personal Suites
01.2018 - 06.2018
B.sc H&HA -
IHTM (CSJM University) - B.sc H&HA
08.2016 - 05.2019
12th -
Intermediate - UP Board
08.2012 - 04.2013
Some College (No Degree) -
High School - UP Board
08.2009 - 04.2010
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