Job Search Status
Open to workDesired Job Title
Assitant ManagerWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridLocation: Nagpur, IN
Open to relocation: No
Open To Work
Ankit Mulewar
Assistant Manager At Altius Customer Service Pvt Ltd
Nagpur
Work Preference
Summary
Dynamic operations manager with a proven track record at Altius Customer Service Pvt LTD, excelling in team leadership and process improvement. Recognized for enhancing customer satisfaction and mentoring future leaders. Skilled in strategic planning and decision-making, driving significant improvements in performance and collaboration across teams.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Assitant Manager
Altius Customer Service Pvt LTD
Nagpur
06.2022 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Leader
Hexaware Technologies
Nagpur
02.2021 - 06.2022
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Leader
Allcargo - Gati Customer Service Pvt LTd
Nagpur
07.2014 - 12.2020
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Seniour Executive
Hexaware Technologies
Nagpur
08.2011 - 07.2014
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Identified trends and assessed opportunities to improve processes and execution.
Education
BBA - Logistics And Supply Chain Management
Global Institute of Technology And Management
Nagpur 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Decision-making
Time management
Recruiting and interviewing
Customer service
Strategic planning
Sales reporting
Sales growth
Multitasking and organization
Process improvement strategies
Workload management
Certification
Six Sigma Yellow Belt
Timeline
Assitant Manager
Altius Customer Service Pvt LTD
06.2022 - Current
Six Sigma Yellow Belt
01-2022
Team Leader
Hexaware Technologies
02.2021 - 06.2022
Team Leader
Allcargo - Gati Customer Service Pvt LTd
07.2014 - 12.2020
Seniour Executive
Hexaware Technologies
08.2011 - 07.2014
BBA - Logistics And Supply Chain Management
Global Institute of Technology And Management
04.2001 -