- Distance Running (Half Marathon Training)
- Obstacle Racing
Open To Work
ANKIT NEGI
Thane
Summary
HR Technology professional with 6.5 years of progressive experience, including 3.5 years specializing in enterprise ATS implementation and HCM system integrations. At RippleHire, delivered end-to-end integrations between enterprise ATS and HCM platforms - primarily SAP SuccessFactors(Employee Central) and Oracle HCM Cloud - using REST APIs, JSON payloads. Additionally supported Workday HCM implementations through configuration, UAT, multi-country rollouts, and post-go-live stabilization. Experienced in managing full client-facing delivery cycles - from requirements gathering and solution design to go-live and handover. Currently targeting SAP SuccessFactors Technical-Functional Consultant roles, with the goal of deepening functional expertise alongside existing integration capabilities.
Overview
7
7
years of professional experience
Work History
Implementation Consultant
RippleHire
04.2022 - 04.2026
- Led end-to-end HCM implementations for 2 enterprise clients including requirement gathering, functional configuration, system integration, UAT, and production deployment.
- Executed seamless REST API integrations to connect RippleHire ATS with major enterprise HCM platforms, ensuring accurate data mapping and payload structuring (JSON/XML) for optimal performance.
- Developed comprehensive solution design documents and integration architecture diagrams to facilitate collaboration with engineering teams.
- Conducted structured UAT cycles, identified defects, and coordinated with product/engineering for resolution - consistently achieving on-time go-lives.
- Delivered knowledge-transfer sessions and created detailed technical documentation to drive self-sufficiency in client teams post-go-live.
- Reduced post-go-live support tickets through proactive implementation validation and structured handover processes, improving client self-sufficiency.
Customer Success Engineer
RippleHire
09.2022 - 03.2025
- Resolved complex technical issues involving REST API failures, SQL data mismatches, and HRMS sync errors through systematic debugging using Postman and MySQL.
- Supported integration troubleshooting for Workday, SAP SuccessFactors, and Oracle HCM Cloud - diagnosing payload errors, authentication failures, and field-mapping mismatches.
- Improved average ticket resolution turnaround time by ~25% by implementing a tiered triage and issue categorization framework.
- Collaborated with product and engineering teams to log, track, and validate bug fixes and feature enhancements impacting integration workflows.
- Created internal SOPs for recurring integration issues, reducing escalations and enabling faster L1 resolution.
Technical Support Specialist
Teleperformance Global Services Pvt. Ltd.
07.2019 - 08.2022
- Handled high-volume L1 technical support with strict SLA adherence - monitoring application health, diagnosing incidents, and routing critical issues to engineering teams.
- Managed user access, authorizations, and role assignments in enterprise platforms; performed batch processing and monitoring using Ab Initio automation tools.
- Reduced a manual reporting process from 100-120 minutes to under 5 minutes by designing Excel Macro-based automation - improving team productivity significantly.
- Processed and monitored batch files containing 7M+ records daily; generated monthly activity dashboards using Tableau for management reporting.
Education
Bachelor of Computer Science - B.Sc. CS
S.K. Somaiya Degree College of Arts, Science and Commerce
Mumbai01-2019
Skills
- HCM Integrations
- SAP SuccessFactors
- Oracle HCM Cloud
- Workday HCM
- REST API
- JSON/XML Payload
- Postman
- API Debugging
- MySQL
- SQL
- Requirements Gathering
- Solution Design
- Client Onboarding
- UAT
- Go-Live
- Stakeholder Management
- SLA Adherence
- Cross-functional Collaboration
- Freshdesk
- MS Excel
- JIRA
Interests
Languages
English (Professional)
Hindi (Native)
Garhwali (Native)
Timeline
Customer Success Engineer
RippleHire
09.2022 - 03.2025
Implementation Consultant
RippleHire
04.2022 - 04.2026
Technical Support Specialist
Teleperformance Global Services Pvt. Ltd.
07.2019 - 08.2022
Bachelor of Computer Science - B.Sc. CS
S.K. Somaiya Degree College of Arts, Science and Commerce
Key Implementations & Impact
- SAP SuccessFactors Integration: Configured bidirectional Employee Central sync using REST APIs and SQL transformation scripts for a leading IT services company, reducing manual HR data entry by ~60%.
- Oracle HCM Integration: Delivered API-based candidate data sync between RippleHire ATS and Oracle HCM Cloud for a 7,000+ employee healthcare IT services company, enabling real-time talent pipeline visibility for HR leadership.
- Workday Integration: Workday HCM - Supported end-to-end implementation for a 30,000+ employee IT services company, handling configuration, data mapping design, UAT coordination, and post-go-live stabilization across multi-country rollout.
- Multi-Client Rollout: Simultaneously managed 3 parallel implementation projects across different HCM platforms, delivering all within scope and timeline with zero critical post-go-live defects.
- Process Automation: Built Excel Macro solution at Teleperformance that compressed a 100-minute manual task to under 5 minutes, freeing ~8 hours/week of team capacity.