Summary
Overview
Work History
Education
Skills
Certification
Contact
Timeline
OperationsManager
Ankit Paliwal

Ankit Paliwal

Kankroli,Rajasthan

Summary

Quality Auditor About Me Professional Experience Committed non-voice customer support specialist with three years of demonstrated success in providing outstanding customer service through email, chat, and messaging platforms. Proficient in efficiently resolving customer inquiries, addressing complaints, and handling technical issues, always prioritizing customer satisfaction. Skilled in the use of CRM software and adept at maintaining a high level of professionalism in written communication. Eager to contribute my expertise to a customer-focused team, aiming to ensure a positive and enriching customer experience.

Overview

7
7
years of professional experience
1
1
Certification
2
2
years of post-secondary education

Work History

Customer Support Executive

Arcgate
Udaipur, Rajasthan
01.2020 - Current
  • Create user accounts for new agents within the
  • CRM system, ensuring they have the necessary access rights and permissions
  • Familiarize the new agent with customer support processes, workflows, and standard operating procedures within the CRM
  • Disable or revoke access to the CRM system and related tools immediately upon confirmation of an agent's departure
  • Reassign any ongoing tasks, tickets, or responsibilities to other team members to ensure a smooth transition
  • Grant access to relevant customer data, knowledge base, and support resources based on the agent's responsibilities and role within the organization
  • Key responsibilities:
  • RBSE
  • Completed in 2011
  • Self-motivated, with a strong sense of personal responsibility.

Data Entry Clerk

Analytiq
01.2019 - 01.2020
  • Enter data into the system with a high level of accuracy, minimizing errors and ensuring the integrity of the information
  • Adhere to consistent data entry standards and guidelines to maintain uniformity across databases
  • Pay close attention to details, including numerical values, dates, and other specific data points.

Sales Representative

Rudraksha Tiles
01.2017 - 01.2019
  • Increased 30% per month sales
  • Achievements, Identify and qualify potential leads and prospects to build a robust sales pipeline
  • Negotiate terms and conditions with customers to secure mutually beneficial agreements
  • Signature
  • Ankit Paliwal
  • Analytiq

Education

Polytechnic Diploma -

Sunrise Collage of technical studies
Udaipur
2021

Btech - Computer Science

Rajasthan Technical University
Rajsamand
08.2023 - Current

Secondary School -

RBSE
Rajsamamd
03.2010 - 04.2011

Senior Secondary -

RSOS
Udaipur

Skills

  • Google spreadsheets
  • MS Excel
  • MS Office
  • Typing speed
  • Teamwork
  • Adaptability
  • Technical skills
  • Promoted to Quality Auditor via
  • Key responsibilities:
  • Soft Skill
  • Observation
  • Decision making
  • Communication
  • Multi-tasking
  • Hard Skill
  • Good in CRM software(
  • Zendesk, Atlassian Jira
  • Salesforce, etc)
  • Fast and accurate typing
  • Skills to ensure efficient
  • Data entry
  • Keen attention to detail to
  • Avoid errors and maintain
  • The accuracy of data
  • Customer Segmentation
  • Navigation and Interface
  • Customization
  • Customer Inquiry Management (CIM)

Certification

Senior Secondary School (12th) RSOS Secondary School (10th)

Contact

ankitpaliwal38@gmail.com

Mob. 8949484442

Timeline

Btech - Computer Science

Rajasthan Technical University
08.2023 - Current

Customer Support Executive

Arcgate
01.2020 - Current

Data Entry Clerk

Analytiq
01.2019 - 01.2020

Sales Representative

Rudraksha Tiles
01.2017 - 01.2019

Secondary School -

RBSE
03.2010 - 04.2011

Polytechnic Diploma -

Sunrise Collage of technical studies

Senior Secondary -

RSOS

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Ankit Paliwal