Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Ankit Patel
banker
Gajraula,UP
Work Preference
Summary
As a Assistant Manager (CEM), I have gained valuable experience in the field, and I am now seeking to advance my career. I am a dedicated and driven individual with a strong work ethic, excellent communication skills, and a strategic mindset. I am confident that my skills, experience, and passion for the industry make me an ideal candidate for this role.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Kotak Mahindra bank
Noida
12.2023 - Current
- Resolved customer complaints and service requests efficiently while maintaining high customer satisfaction.
- Supported customers with savings/current accounts, debit & credit cards, loans, mutual funds, and digital banking services, enhancing overall service experience.
- Handled inbound and outbound customer calls regarding banking queries, ensuring timely and accurate information delivery.
- Coordinated with internal teams to resolve complex banking issues, improving turnaround time for customer resolutions.
Senior Executive
Niva Bupa Health Insurance
Noida
07.2023 - 12.2023
- Coordinated with internal teams and hospitals to streamline cashless claim processing and provide timely claim status updates.
- Guided customers on policy benefits, premium payments, and renewal procedures, ensuring clarity and compliance.
- Supported sales and operations teams to improve customer experience and retention.
- Addressed customer inquiries on health insurance policies, coverage, claims, and renewals, enhancing customer understanding and satisfaction.
Associate
HDFC ERGO General Insurance Company Ltd.
Noida
06.2021 - 07.2023
- Managed high volume of insurance policies, ensuring accuracy and timeliness in issuance, updates, and renewals.
- Built and maintained strong relationships with clients, addressing inquiries, providing policy guidance, and resolving any issues or concerns promptly and professionally.
- Demonstrated proficiency in handling claims processes, including documentation review, investigation, negotiation, and ensuring fair and timely settlement.
- Educated policyholders on coverage options, policy details, and available endorsements, empowering them to make informed decisions about their insurance needs.
- Analyzed insurance data using analytical tools and software to identify trends and generate reports, supporting informed business decisions and strategic planning.
- Actively engaged in ongoing professional development opportunities, staying updated on industry trends, regulatory changes, and best practices in insurance operations.
Education
BSC -
Babu Hari Ram Singh Mahavidyala
Prayagraj05-2022
Diploma -
Jaipur National University
Jaipur06-2019
12th Science -
Nalin Public H S Asrawe Kala
Prayagraj06-2017
10th -
Carmel Public School
Gajraula06-2013
Skills
- Customer Relationship Management
- Banking operations
- Digital banking
- Regulatory Compliance Awareness
- Claim Management
- Customer Service
- Communication & Call Handling
- Analytical Skills
- Compliance and Ethics
- Problem Solving
- Adaptability
- MS-EXCEL
- MS-WORD
- MS-POWERPOINT
- MS-OUTLOOK
- GOOGLE SHEETS
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Assistant Manager
Kotak Mahindra bank
12.2023 - Current
Senior Executive
Niva Bupa Health Insurance
07.2023 - 12.2023
Associate
HDFC ERGO General Insurance Company Ltd.
06.2021 - 07.2023
BSC -
Babu Hari Ram Singh Mahavidyala
Diploma -
Jaipur National University
12th Science -
Nalin Public H S Asrawe Kala
10th -
Carmel Public School