Ankit Raj
Sarita Vihar, New Delhi
Summary
Dedicated and results-driven Customer Service Representative with a proven track record of delivering exceptional service and driving revenue growth through upselling and cross-selling strategies. Possessing a solid foundation in technical knowledge, I excel in effectively addressing customer inquiries, resolving issues, and providing comprehensive product support. With a keen ability to empathize with customers and a talent for clear communication, I consistently foster positive relationships and exceed customer expectations. Leveraging extensive sales experience, I identify opportunities to maximize sales revenue while delivering personalized solutions tailored to meet individual customer needs. Adept at multitasking and problem-solving, I thrive in fast-paced environments and am committed to delivering superior service that enhances customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amazon Development Centre India.
New Delhi
06.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding their Amazon Account and products and services.
Customer Service Representative
Concentrix
Gurgaon
08.2022 - 06.2023
- Developed and implemented process improvements that streamlined customer service operations and improved customer experience at GAP which is a USA-based Denim Brand.
- Utilized customer feedback to develop customer-centric initiatives, resulting in improved customer satisfaction over the end of my contractual period of 5.5 months.
- Provided technical assistance to customers through phone, and improved Upselling as well experience at Virgin Media which is a UK-based Service Provider.
- Utilized customer feedback to develop customer-centric initiatives, resulting in improved customer satisfaction.
Education
Bachelor's - Computer Application
Manav Rachna International Institute Of Research And Studies
Faridabad, Haryana 12100412-2022
Intermediate -
Firayalal Public School
Ranchi, Jharkhand 83400105-2019
Matriculation -
Seventh Day Adventist Higher Secondary School
Ranchi, Jharkhand 83400905-2017
Skills
- Technical Proficiency:
- Communication Skills:
- Problem-Solving Abilities:
- Empathy and Patience:
- Upselling and Cross-Selling Skills:
- Product Knowledge:
- Sales Techniques:
- Adaptability:
- Time Management:
- Conflict Resolution Skills:
Languages
- English
- Hindi
Hobbies and Interests
- Exploring new technologies
- Information Technologies
- Computer Networking
- Marketing (sales &Operational)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Permanent Address
Address : POWER HOUSE ROAD, CHUTIA, RANCHI, 834001, India,
Phone : +91 8340641161
Email: 1998rajshivam@gmail.com
DOB : 05/30/2001
Timeline
Customer Service Representative
Amazon Development Centre India.
06.2023 - 02.2024
Customer Service Representative
Concentrix
08.2022 - 06.2023
Bachelor's - Computer Application
Manav Rachna International Institute Of Research And Studies
Intermediate -
Firayalal Public School
Matriculation -
Seventh Day Adventist Higher Secondary School
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