ANKIT RAJ
Summary
Dedicated to fostering customer loyalty and enhancing satisfaction through industry-leading service. Excel at deepening relationships and boosting overall customer satisfaction. Strong focus on driving sales and effectively promoting products and services. Efficiently handle administrative tasks to address issues and implement necessary process changes. Passion lies in assisting customers and building trust through extensive knowledge and expertise in providing exceptional customer support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
7 SPICES FOOD PLAZA (GINGER HOTEL)
11.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Food & Beverage Service Associate
PASRICHA BANQUET & LAWNS
08.2022 - 10.2024
- Maintained cleanliness of work area and ensured that beverage displays were properly merchandised
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Organized backroom storage areas by labeling shelves and containers appropriately
- Restocked beverages during peak hours of operation to avoid running out of popular items
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Greeted guests with friendliness and professionalism
- Maintained high customer satisfaction standards to meet or exceed targets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
Industrial Training
Hotel Vijan Mahal
12.2020 - 03.2021
- Worked in all core departments with Human Resource department, Admin department and Accounts department
On Job Training
Indismart Group of Hotel & Lemon Tree Premier
12.2019 - 02.2020
- Worked in all core departments
Education
B.sc - International Hotel & Tourism Administration, Advanced International Hospitality Administration
International Institute Of Hotel Management
Kolkata, W.B07-2022
Bachelor of Commerce -
Magadh University
Bodh Gaya, Bihar02-2019
Intermediate of Commerce -
Holy Mission Secondary School
Patna, Bihar03-2014
10TH - All Subject
ST. M.G Public School
Patna, Bihar03-2011
Skills
- Customer service excellence
- Patience and tolerance
- Handling customer complaints
- Computer skills
- Multitasking and organization
- Product and service knowledge
- Inspiring Leadership
- Operations management
- Staff management
- Customer loyalty
Certification
- 2021, Appreciation Certificate for excellent work during Industrial Training in all core department and Human Resource Department.
- 2022, Appreciation certificate for excellent work during college in F&B like YCO, Formal Dining Activity, Women's Day Celebration, Etc.
Activities
- Member of management & service team in food fest 6TH International Young Chef Olympiad IIHM Kolkata
- Participated in college Formal Dining Activity & Women's Day Celebration
- Participated in Drama organized by Patliputra Natya Mahotsav
Hobbies and Interests
- Cooking & Gardening
- Learn new things
Languages
English
Hindi
Additional Information
PGDCA in Computer Application
Timeline
Restaurant Manager
7 SPICES FOOD PLAZA (GINGER HOTEL)
11.2024 - Current
Food & Beverage Service Associate
PASRICHA BANQUET & LAWNS
08.2022 - 10.2024
Industrial Training
Hotel Vijan Mahal
12.2020 - 03.2021
On Job Training
Indismart Group of Hotel & Lemon Tree Premier
12.2019 - 02.2020
- 2021, Appreciation Certificate for excellent work during Industrial Training in all core department and Human Resource Department.
- 2022, Appreciation certificate for excellent work during college in F&B like YCO, Formal Dining Activity, Women's Day Celebration, Etc.
B.sc - International Hotel & Tourism Administration, Advanced International Hospitality Administration
International Institute Of Hotel Management
Bachelor of Commerce -
Magadh University
Intermediate of Commerce -
Holy Mission Secondary School
10TH - All Subject
ST. M.G Public School
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