Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

ANKIT RAJ

Senior Associate

Summary

Detail-oriented individual with strong abilities in gathering, organizing, analyzing, and interpreting information. Known for thorough investigation and possessing a sharp eye for detail. Inquisitive learner eager to expand knowledge and skillset in a supportive, mentorship-driven environment. Demonstrates exceptional analytical and problem-solving skills, along with rational and creative thinking abilities. Proficient in structuring tasks and projects effectively, with a talent for observing subtle details and making sound decisions. Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Strong communication skills, adaptability, and reliability. Equipped to foster a productive and positive work environment while meeting changing demands.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Senior Associate

WNS Global Services
09.2023 - Current
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Customer Relationship

Webhelp
01.2023 - 09.2023
  • Provide excellent customer support via chat, ensuring prompt and professional responses.
  • Troubleshoot and resolve issues efficiently, displaying strong problem-solving skills.
  • Maintain up-to-date product knowledge for accurate assistance.
  • Meet or exceed chat support metrics, including response time and customer satisfaction.
  • Document chat interactions meticulously for accurate recordkeeping
  • Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
  • Contributed to the development of departmental goals aligned with the organization''s mission and values.

Education

B.sc - Chemistry

Magadh University
06.2016 - 09/2019

12th - Science

Shivam International

10th - undefined

Dav Public School

Skills

  • Persistent problem solver

  • Effective communicator

  • Analytical problem-solving

  • Poised in interactions

  • Keen observational skills

  • Team leadership

  • Training and mentoring

  • Adaptability and flexibility

  • Work Planning and Prioritization

  • Attention to detail

  • People management

  • Time management

Interests

Gaming
Football
Cooking
Watching Anime

Timeline

Senior Associate

WNS Global Services
09.2023 - Current

Customer Relationship

Webhelp
01.2023 - 09.2023

B.sc - Chemistry

Magadh University
06.2016 - 09/2019

12th - Science

Shivam International

10th - undefined

Dav Public School

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ANKIT RAJSenior Associate