Ankit Rathore
New Delhi
Summary
Results-driven sales and customer service professional with experience in high-volume inbound and outbound call environments. Strong in objection handling, cross-selling, and revenue recovery, with additional hands-on exposure to independent business operations including sales outreach, deal negotiation, and customer retention. Performance-focused communicator seeking a target-driven telesales role to apply and further strengthen sales expertise.
Overview
2
2
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
Sales Executive
Binary Sementics
Sector 18, Gurugram
02.2024 - 09.2024
- Managed high-volume inbound technical support inquiries, providing expert guidance and resolving complex issues to ensure customer satisfaction.
- Created customized service scopes for technical support, product sales, and on-site assistance tailored to individual client needs.
- Executed end-to-end sales cycles for technical products and services, consistently closing high-value sales via telephonic consultations.
Senior Customer Care Executive
Teleperformance
Cyber City, Gurugram
09.2024 - 04.2025
- Managed high-volume inbound inquiries regarding complex credit profile issues, providing expert guidance and technical support.
- Executed rigorous multi-point identity authentication and manual verification protocols to ensure data security and regulatory compliance.
- Diagnosed unique consumer challenges to deliver strategic solutions, consistently maintaining high First-Call Resolution (FCR) rates.
- Identified cross-selling opportunities for security services based on consumer profiles, successfully closing remote sales through persuasive, telephonic consultations.
Entrepreneurial Sales & E-commerce Operations
Self-Employed | Independent E-commerce Venture
New Delhi
04.2025 - 01.2026
- Built and managed online sales operations across U.S. and Indian markets, handling end-to-end customer acquisition, revenue generation, and retention processes.
Conducted large-scale outbound outreach to international creators and partners; pitched affiliate collaborations and closed partnership deals via consultative sales calls.
Negotiated commission structures and managed performance-based revenue partnerships.
Handled high-volume inbound customer inquiries, resolving objections to secure conversions.
Executed post-order verification calls, reducing low-intent orders through persuasive communication.
Recovered lost revenue by contacting customers who initially refused deliveries and effectively addressing concerns.
Monitored sales performance metrics, optimized offers, and improved overall conversion rates.
Coordinated with logistics partners to resolve operational issues impacting customer experience and fulfillment.
Education
Bachelor of Commerce (B.Com) — In Progress -
School of Open Learning, University of Delhi
New Delhi 06.2023 - Current
12th Grade - Commerce With Math
Govt. Boy's Senior Secondary School No.1,
Mohan Garden, Delhi 04.2022 - 04.2023
Skills
Inbound Call Handling
Objection Handling
Cross-Selling & Upselling
CRM Handling
Persuasive Communication
Timeline
Entrepreneurial Sales & E-commerce Operations
Self-Employed | Independent E-commerce Venture
04.2025 - 01.2026
Senior Customer Care Executive
Teleperformance
09.2024 - 04.2025
Sales Executive
Binary Sementics
02.2024 - 09.2024
Bachelor of Commerce (B.Com) — In Progress -
School of Open Learning, University of Delhi
06.2023 - Current
12th Grade - Commerce With Math
Govt. Boy's Senior Secondary School No.1,
04.2022 - 04.2023