Aarthi Chettiyar
Summary
Motivated and detail-oriented B.Com graduate with 2 years of professional experience in customer support ( inbound and email process). Skilled in communication, CRM tools, problem-solving, and teamwork. Seeking a challenging role in the banking and financial sector to apply my adaptability and customer service expertise while contributing to organizational growth.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support Executive - blended Process
Concentrix
05.2023 - 07.2025
- Handled inbound customer queries efficiently through calls and email support.
- Provided support during peak periods of activity.
- Managed customer accounts using CRM software tools.
- Resolved customer complaints professionally and efficiently.
- Maintained high accuracy and response quality in communication.
- Worked on CRM tools to manage customer data and improve service efficiency.
- Coordinated with team members to achieve targets under pressure.
- Ensured customer satisfaction by providing timely resolutions.
- Resolved customer inquiries through phone and email support.
Education
Bachelor of Commerce -
St. Rock's college
Mumbai 06.2020 - 03.2022
Skills
- CRM Tools (Customer Relationship Management)
- Strong Communication & Interpersonal Skills
- Basic Computer Skills (MS Office, Email Handling)
- Detail-Oriented with Accuracy in Work
- Ability to Work Under Pressure
- Team Collaboration & Coordination
- Goal-Oriented & Dedicated
- Effective communication
- Inbound call handling
- Quality control
- Calm and professional under pressure
Languages
- English
- Hindi
- Tamil
Personal Information
Hobbies: Music & Creative Writing, Volunteering & Helping Others, Fitness & Wellness Activities
Languages
English
Beginner
A1
Hindi
Beginner
A1
Tamil
Beginner
A1
Timeline
Customer Support Executive - blended Process
Concentrix
05.2023 - 07.2025
Bachelor of Commerce -
St. Rock's college
06.2020 - 03.2022