Ankit Raturi
Delhi
Summary
Results-driven professional with a strong record in customer satisfaction, process improvement, and achieving organisational goals. Experienced in customer support, technical assistance, and quality assurance, with proven skills in problem-solving, collaboration, and driving service excellence.
Overview
6
6
years of professional experience
Work History
Interim Quality Insight Analyst
Airbnb
Gurgaon
07.2022 - Current
- I had been part of the R1, R2, and ECS teams, handling a wide range of user concerns to ensure the delivery of exceptional customer service.
- Demonstrated strong analytical and problem-solving skills while managing high-impact situations, and maintaining service excellence.
- Transitioned in March 2025 to the Quality Team in an interim role as a Quality Insight Analyst.
- Ensure products and services align with defined quality standards by conducting thorough analyses and identifying defects. Provide actionable feedback to prevent errors and enhance overall quality.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
Sr. Customer Support Executive
Concentrix
06.2020 - 06.2022
- Provided technical assistance to customers in resolving product-related issues.
- Analyzed customer feedback data to identify opportunities for improvement in customer support services.
- Resolved escalated customer complaints promptly and professionally.
Customer Support Executive
Policybazaar.com
03.2019 - 03.2025
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about products, prices, and services.
- Processed transactions using a point-of-sale system.
Education
BA - English(Hons.)
University of Delhi
Skills
- Technical support
- Data analysis
- Quality assurance
- Defect identification
- Customer feedback analysis
- Relationship management
- Excel data analysis
- SQL query development
Personal Details
- Date of Birth: 11/04/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Interim Quality Insight Analyst
Airbnb
07.2022 - Current
Sr. Customer Support Executive
Concentrix
06.2020 - 06.2022
Customer Support Executive
Policybazaar.com
03.2019 - 03.2025
BA - English(Hons.)
University of Delhi
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