Ankit Raturi
Delhi
Summary
Results-driven professional with a strong record in customer satisfaction, process improvement, and achieving organisational goals. Experienced in customer support, technical assistance, and quality assurance, with proven skills in problem-solving, collaboration, and driving service excellence.
Overview
6
6
years of professional experience
Work History
Interim Quality Insight Analyst
Airbnb
Gurgaon
07.2022 - Current
- I had been part of the R1, R2, and ECS teams, handling a wide range of user concerns to ensure the delivery of exceptional customer service.
- Demonstrated strong analytical and problem-solving skills while managing high-impact situations, and maintaining service excellence.
- Transitioned in March 2025 to the Quality Team in an interim role as a Quality Insight Analyst.
- Ensure products and services align with defined quality standards by conducting thorough analyses and identifying defects. Provide actionable feedback to prevent errors and enhance overall quality.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
Sr. Customer Support Executive
Concentrix
06.2020 - 06.2022
- Provided technical assistance to customers in resolving product-related issues.
- Analyzed customer feedback data to identify opportunities for improvement in customer support services.
- Resolved escalated customer complaints promptly and professionally.
Customer Support Executive
Policybazaar.com
03.2019 - 03.2025
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about products, prices, and services.
- Processed transactions using a point-of-sale system.
Education
BA - English(Hons.)
University of Delhi
Skills
- Technical support
- Data analysis
- Quality assurance
- Defect identification
- Customer feedback analysis
- Relationship management
- Excel data analysis
- SQL query development
Personal Details
- Date of Birth: 11/04/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Interim Quality Insight Analyst
Airbnb
07.2022 - Current
Sr. Customer Support Executive
Concentrix
06.2020 - 06.2022
Customer Support Executive
Policybazaar.com
03.2019 - 03.2025
BA - English(Hons.)
University of Delhi
Similar Profiles
Rohit KumarRohit Kumar
Resolution Specialist at AirbnbResolution Specialist at Airbnb
Vidhya KasturiVidhya Kasturi
Quality Program Manager at AirbnbQuality Program Manager at Airbnb
Gabrella VargasGabrella Vargas
Airbnb Host at AirbnbAirbnb Host at Airbnb
John DaviesJohn Davies
IT Specialist at AirbnbIT Specialist at Airbnb
Mahesh Kumar RajputMahesh Kumar Rajput
Sr. Data Entry Clerk at Access Healthcare Pvt Ltd.Sr. Data Entry Clerk at Access Healthcare Pvt Ltd.