Vivekananda AS
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Interim Quality Assurance
24/7.ai
04.2023 - 07.2025
- Supported QA team in identifying and implementing process improvements.
- Delivered constructive feedback to experts during regular audits to enhance quality assurance.
- Executed daily responsibilities with precision and efficiency.
- Maintained accurate databases with up-to-date information.
- Promoted collaboration by actively supporting colleagues and facilitating teamwork.
- Collaborated with team members to meet project goals and deadlines.
- Conducted thorough research and data analysis to inform strategic planning.
- Delivered exceptional customer service via in-person chats and phone interactions.
Digital Interaction Specialist
[24]7.ai
12.2014 - 04.2023
- Provided global technical support for Adobe products, specifically addressing needs of U.S. clients.
- Diagnosed software and networking issues in Adobe installations via chat support.
- Achieved alignment with satisfaction goals by streamlining resolution of complex client inquiries.
- Resolved level 1 and level 2 escalations promptly to maintain service quality.
- Managed billing payments and cancellations related to subscription queries.
- Documented case studies accurately for strategic planning purposes.
- Presented customer situations effectively with clear data during discussions.
- Facilitated training sessions to improve staff understanding of product features.
- Acted as subject matter expert for two years, offering insights and guidance to improve client experience.
Education
P.U.C. -
Krupanidhi P U College
Bangalore02-2010
S.S.L.C. -
Seema English High School
Bangalore03-2008
Skills
- Quality assurance
- Process improvement
- Feedback management
- Customer support and chat
- Technical support
- Microsoft Excel and Word
- Problem solving
- Team collaboration
- Communication skills
- Product training
- Escalation resolution
- Email management
- Training facilitation
Abilities And Skills
- Ability to work as a team and as an individual contributor.
- Strong problem solving skills.
- Good Analytical and Learning Skill.
- Willingness to work hard with dedication to reach a goal.
- Accuracy, attention to detail and constant focus on quality and client service.
Languages
- English
- Kannada
- Hindi
Hobbies
- Photography
- Travelling
Disclaimer
I hereby declare that the above written particulars are true, to best of my knowledge and belief.
Timeline
Interim Quality Assurance
24/7.ai
04.2023 - 07.2025
Digital Interaction Specialist
[24]7.ai
12.2014 - 04.2023
P.U.C. -
Krupanidhi P U College
S.S.L.C. -
Seema English High School