Vivekananda AS
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Interim Quality Assurance
Vivekananda
Bangalore
04.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through Chat and Phone conversations.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Digital Interaction Specialist
[24]7.ai
Bangalore
12.2014 - Current
- Helping customers with their queries related to subscriptions, billing, payments, cancellations, etc.
- Helping clients located in USA and other countries with their technical issues regarding Adobe programs.
- Troubleshooting networking and software problems over the chat. Mainly download, install and launch of Adobe software.
- Level 1 and Level 2 Escalations.
- Accurately updating the case study on the account for future reference.
- Solving customer queries in an efficient way to meet client targets.
- Following the guidelines of standard quality measures set by the company, as well as the client.
- Excellent at presenting data and/or information to convey the situation.
- Working as an interim QA for 2 years 3 months.
Education
P.U.C. -
Krupanidhi P U College
Bangalore01.2010
S.S.L.C. -
Seema English High School
Bangalore01.2008
Skills
- Microsoft Excel
- Microsoft Word
- Chat support
- Teamwork
- Problem solving
- Analytical skills
- Communication skills
- Quality focus
Languages
English
First Language
Kannada
Advanced
C1
Hindi
Advanced
C1
Hobbies and Interests
- Photography
- Travelling
Personal Information
- Father's Name: Shivananda Angadi
- Date of Birth: 07/05/1992
- Nationality: Indian
Abilities And Skills
- Ability to work as a team and as an individual contributor.
- Strong problem solving skills.
- Good Analytical and Learning Skills.
- Good Communication and Interpersonal Skill.
- Willingness to work hard with dedication to reach a goal.
- Accuracy, attention to detail and constant focus on quality and client service.
Disclaimer
I hereby declare that the above written particulars are true, to best of my knowledge and belief.
Timeline
Interim Quality Assurance
Vivekananda
04.2023 - Current
Digital Interaction Specialist
[24]7.ai
12.2014 - Current
P.U.C. -
Krupanidhi P U College
S.S.L.C. -
Seema English High School