Ankit Shama

• Subject matter expert for Nokia TAS and SBC products,evaluating technical specifications, configurations, possible s/w bugs , customer documentation and upgrade procedures.
• Emergency and outage restoration, preparation of Cause analysis and Outage report for customer.
• Technology specifications, Software bug reports and Customer documentation improvement in collaboration with RnD.
• Technical Project Delivery for customer across the globe, involved in planning,deployment, acceptance testings, customer team enablement and then Care support of networks.
• Customized products according to client specifications, ensuring exceptional user experiences across diverse industries.
• Collaborated with cross-functional teams to ensure seamless product launches and updates.

Projects:

Orange Spain(July 2023 to May 2024)
Customized VoLTE IMS Core deployments, planning and acceptance testings.

KDDI Japan (June 2022 to Feb 2023)
5G Core (SMSF) deployment, implementation, Acceptance testing and Care handover.

Bharti subscriber Migration project(Oct 2023)
12 million subscriber Migrated from Ericsson IMS to Nokia IMS network.

SMART Philippines Migration (Aug-2023 to Jan 2024)
3.5 million fixed and Wireless subscriber migration from Huawei IMS to Nokia IMS network.

FIFA World Cup 2022, Qatar
Supported as Nokia TAS SME in FIFA World Cup War Room for Ooredoo and MOI Qatar customers.

• Handled 1000+ Trouble resolution ticket, providing 24x7 on-call support, Emergency restoration support to project team and
  customers across the globe.
• Responsible for end to end Follow up with all the stakeholders of highly escalated issues and conclude with proper Solutions,
  RCA, Preventive actions and Improvement plans.
• Conducted Network Audits, provided tailored technical support for new Feature implementation, Pilot software upgrades and
  MOP creations.
• Worked closely with customer’s technical management to ensure close relationship and responsiveness to customer needs.
• Mentored team members on VoLTE and NTAS enablement with series of KT sessions. Published 30+ knowledge articles, ETCD
  and DNS server selection guides.
• Collaborated with cross-functional teams to deliver high-quality projects within tight deadlines.
• Boosted customer satisfaction by addressing complex technical issues in a timely manner.

Projects:

CBIS implementation support DTAC (Thailand):
One month onsite support for smoot acceptance testing closures and local support team enablement.
O2 Cz Onsite VoLTE implementation project (Feb 2017 - Jul 2017)
Resolved all the pending issues on Cs Core and oTAS for the project, with close collaboration with Customer and CT. Deployed VoLTE LAB
setup with oTAS, oMSS, TRS, MGW products.
Enabled and smooth transition of Cs Core and oTAS product to Local Customer team.
Munich Lab setup for NTAS L3 certification (NTAS 18.5 and NTAS 20.8)
IP /Resource planning of Nokia TAS Nokia TAS template planning and co-ordination with RnD team for template creation
Nokia TAS resource creation in cloud platform (CBIS openstack). Nokia TAS deployment,Ensuring Readiness of Nokia TAS for Lab
exercises. Support for NTAS 20 deployment project

• Handled Operations and Maintenance of One Hub and Three Spoke location datacenters serving 12 Million active
  subscriber base.
• Ensured daily KPI analysis, health checks and Network issue/Customer complaint resolutions to maintain 99.99% uptime of
  network.
• Planned Core network optimization, capacity expansion, new product rollouts and software upgrades of products.
• Lead location to resolve frequent outages and multiple Hardware failures issues.
• Streamlined operational processes within the partnership, enhancing efficiency and reducing overhead costs.

Projects:

Six Sigma Yellow belt project
Reduced 8 lac daily call failure in UPW core nodes due to down circuit resources.
MPLS migration of Core nodes
Responsible for core node configurations and while maintaining uptime during migration.
Ensured proper labeling and routing of router cables and creating design diagram for the sites.

• Worked as Site Lead for Core Node Roll out projects involving 45 core nodes two years, responsible for Commissioning and
  Integration of node as per site design and planning Inputs.
• Demonstration of all agreed acceptance testing point and functionality to customer and take the closure of project.
• Ensured Smooth transition of new product/network to customer teams.
• Tailored technical support involving Pilot software upgrade, Live migration of HLR/New nodes, onsite emergency support etc.
• Demonstrated exceptional problem-solving skills through the successful resolution of challenging technical issues, earning the respect of colleagues and clients alike.

Projects:
Videocon Telecommunication Green Field project
Rollout of Core node for Five Southern Circles TN, KK, AP, OR and KL with 1 million capacity.
Aircel Mumbai Green Field project
Responsible for Rollout of Andheri west site with two MSS, One GCS , 4 MGW , 1 GMGW and one Dx HLR.
Idea Bihar Muzaffarpur Site Green Field project
Dx HLR splitting project,live migrated 8 lac live subscriber from UPE HLR to new HLR.