Shobit Aggarwal
Business Analyst
Bengaluru,Karnataka
Summary
Techno-Functional Specialist with exceptional attention to detail and exemplary client engagement skills. Dedicated professional with more than 9 years of diverse onsite and offsite customer facing experience having a keen sense of client needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Product Specialist
Uniphore
Bangalore, Karnataka
04.2021 - Current
- Analyzed key aspects of client business to evaluate factors driving results and summarized into presentations.
- Conducted As-Is analysis and developed To-Be business processes.
- Collaborated with stake holders to share insights based on client interactions to improve the products and processes.
- Mentored and provided training to team members.
Senior Software Engineer
Mobileum Inc.
Bangalore, Karnataka
08.2019 - 12.2020
- Drove the successful analysis and implementation of Roaming Solution acting as key decision maker and technical problem solver helping increase margins by 18%.
- Increased revenues by 80,000 USD by upselling new functionalities to the existing clients by carrying out assessment of the projects.
- Configured new business rules and refined existing ones to increase fraud risk and revenue leakage coverage.
- Trained team members on telecom domain.
Senior Implementation Engineer
Pelatro Solutions
Bangalore, Karnataka
05.2018 - 08.2019
- Drove the successful transition to Pelatro's Campaign Management Solution for a Malaysian client within strict timelines helping reduce costs on marketing solution by over 40%.
- Analyzed the subscriber data and helped reduce the customer churn by over 12%.
- Planning, execution, and analysis of digital transformation initiatives for new product launches through various channels like Mobile APP, Email, SMS and USSD increasing the uptake by over 30%.
- Responsible for the design and development of key processes to manage teams on behalf of the client including workflows, RACI and furbishing monthly reports.
Product Specialist
Subex Limited
Bangalore, Karnataka
03.2013 - 05.2018
- Acted as a Subject Matter Expert for Revenue Assurance (RA) Implementation for a key client finding key revenue leakage points to the tune of 400,000 USD per year.
- Carried out the Requirement Gathering, Business Analysis, and Implementation of the first-in-industry Hadoop based Revenue Assurance Solution for a key client to run processes in real-time reducing the turnaround time to an hour from 3 days.
- Conceptualized the ISD call re-rating process which detected revenue leakage of 16,000 USD per month.
- Designed delivery documents like BRD and FSD.
Education
Bachelor of Technology (BTech) - Electronics and Communications Engineering
Punjab Technical University
Skills
- Data Analysis
Certification
AWS Certified Cloud Practitioner - Amazon Web Services (AWS)
Timeline
Senior Product Specialist
Uniphore
04.2021 - Current
AWS Certified Cloud Practitioner - Amazon Web Services (AWS)
02-2021
Senior Software Engineer
Mobileum Inc.
08.2019 - 12.2020
Senior Implementation Engineer
Pelatro Solutions
05.2018 - 08.2019
Product Specialist
Subex Limited
03.2013 - 05.2018
Bachelor of Technology (BTech) - Electronics and Communications Engineering
Punjab Technical University
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