Shobit Aggarwal
Business Analyst
Bengaluru,Karnataka
Summary
Techno-Functional Specialist with exceptional attention to detail and exemplary client engagement skills. Dedicated professional with more than 9 years of diverse onsite and offsite customer facing experience having a keen sense of client needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Product Specialist
Uniphore
Bangalore , Karnataka
2021.04 - Current
- Analyzed key aspects of client business to evaluate factors driving results and summarized into presentations.
- Conducted As-Is analysis and developed To-Be business processes.
- Collaborated with stake holders to share insights based on client interactions to improve the products and processes.
- Mentored and provided training to team members.
Senior Software Engineer
Mobileum Inc.
Bangalore , Karnataka
2019.08 - 2020.12
- Drove the successful analysis and implementation of Roaming Solution acting as key decision maker and technical problem solver helping increase margins by 18%.
- Increased revenues by 80,000 USD by upselling new functionalities to the existing clients by carrying out assessment of the projects.
- Configured new business rules and refined existing ones to increase fraud risk and revenue leakage coverage.
- Trained team members on telecom domain.
Senior Implementation Engineer
Pelatro Solutions
Bangalore , Karnataka
2018.05 - 2019.08
- Drove the successful transition to Pelatro's Campaign Management Solution for a Malaysian client within strict timelines helping reduce costs on marketing solution by over 40%.
- Analyzed the subscriber data and helped reduce the customer churn by over 12%.
- Planning, execution, and analysis of digital transformation initiatives for new product launches through various channels like Mobile APP, Email, SMS and USSD increasing the uptake by over 30%.
- Responsible for the design and development of key processes to manage teams on behalf of the client including workflows, RACI and furbishing monthly reports.
Product Specialist
Subex Limited
Bangalore , Karnataka
2013.03 - 2018.05
- Acted as a Subject Matter Expert for Revenue Assurance (RA) Implementation for a key client finding key revenue leakage points to the tune of 400,000 USD per year.
- Carried out the Requirement Gathering, Business Analysis, and Implementation of the first-in-industry Hadoop based Revenue Assurance Solution for a key client to run processes in real-time reducing the turnaround time to an hour from 3 days.
- Conceptualized the ISD call re-rating process which detected revenue leakage of 16,000 USD per month.
- Designed delivery documents like BRD and FSD.
Education
Bachelor of Technology (BTech) - Electronics and Communications Engineering
Punjab Technical University
Skills
- Data Analysis
Certification
AWS Certified Cloud Practitioner - Amazon Web Services (AWS)
Timeline
Senior Product Specialist
Uniphore
2021.04 - Current
AWS Certified Cloud Practitioner - Amazon Web Services (AWS)
2021-02
Senior Software Engineer
Mobileum Inc.
2019.08 - 2020.12
Senior Implementation Engineer
Pelatro Solutions
2018.05 - 2019.08
Product Specialist
Subex Limited
2013.03 - 2018.05
Bachelor of Technology (BTech) - Electronics and Communications Engineering
Punjab Technical University
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