Hi, I’m
Ankit Sharan
SENIOR ASSOCIATE SALES CONSULTANT
Gurgaon
Summary
Customer-focused professional with nearly 2 years of experience in BFSI sector, specializing in end-to-end client servicing, compliance adherence, and complex query resolution. Achieved 150% business growth while maintaining 4.7/5 customer satisfaction rating. Skilled in client onboarding, risk mitigation, and process optimization.
Overview
6
years of professional experience
1
Certification
Work History
PolicyBazaar.com
Senior Associate Sales Consultant
10.2023 - 07.2025
Job overview
- Managed complete client lifecycle from onboarding to ongoing service, ensuring strict compliance with KYC/AML regulations
- Conducted proactive collections for overdue accounts, negotiating solutions that maintained client relationships while ensuring compliance
- Resolved complex customer queries via phone and email, achieving 4.7/5 customer satisfaction rating
- Validated application information and performed due diligence checks to mitigate risk and prevent errors
- Documented all client interactions in CRM system, maintaining accurate audit trails
- Thrived in high-volume environment, efficiently managing multiple systems and stringent performance standards
R.S. Kirana StoreKatoriya
Logistics & Operations Manager
07.2019 - 12.2021
Job overview
- Managed end-to-end operations including inventory management, vendor relations, and order fulfillment
- Implemented new operational procedures that streamlined processes and reduced costs
- Handled customer service and dispute resolution in retail environment
- Coordinated dispatching of 2 drivers to accomplish daily delivery requirements.
Education
Patna UniversityBIHAR NATIONAL COLLEGE
Bachelor of Arts from Political Science
01.2018
Skills
Customer Service: Client Onboarding, Query Resolution, Collections, CRM
Compliance: KYC/AML, Due Diligence, Risk Mitigation, Quality Assurance
Technical: Intermediate MS Excel
Soft Skills: Problem-Solving, Negotiation, Communication, Multitasking
Certification
Business analyst certification
Timeline
Business analyst certification
10-2025
Senior Associate Sales Consultant
PolicyBazaar.com
10.2023 - 07.2025
Logistics & Operations Manager
R.S. Kirana Store
07.2019 - 12.2021
Patna University
Bachelor of Arts from Political Science