Ankit Sharma
Gurgaon
Summary
Career Summary:
A highly skilled and results-driven Data Analyst with 7 years of experience in leveraging data-driven insights to solve complex business problems. Proficient in SQL, Python, and Tableau, with a strong ability to analyze large datasets, identify trends, and provide actionable recommendations that drive business success. Adept at translating data into clear visualizations and reports to support senior leadership in strategic decision-making. Demonstrated expertise in optimizing data pipelines, improving operational efficiency, and delivering actionable insights that enhance customer experience and operational outcomes. A proactive problem-solver with a proven track record of delivering impactful solutions across diverse industries.
Overview
8
8
years of professional experience
Work History
Analytics Lead
Deutsche Telekom Digital Labs
Gurgaon
07.2024 - Current
- Leading a team of 3 data analysts responsible for analyzing app analytics data from over 11 European countries.
- Conduct root cause analysis on drop-offs in the new customer onboarding funnel, providing actionable recommendations to the product team.
- Analyze clickstream data using SQL and Python to identify customer pain points and improve user experience.
- Create interactive dashboards and visualizations to report key performance indicators (KPIs) to senior leadership using Tableau, Redash, and Metabase.
- Reduced customer data gaps from 15% to 2% by identifying issues in data pipelines and collaborating with data engineering to resolve them.
- Decreased customer service calls by 20% through the analysis of key reasons for customer inquiries and recommending new app features and fixes to enhance existing journeys.
Senior Business Analyst
Cars24
Gurgaon
04.2022 - 06.2024
- Worked in online price discovery team, for new product feature launches and lead conversion flows
- Devise data driven strategies to support business objectives. Helped procurement business in collaboration with business, product and finance teams. Defined KPIs to track in order to achieve AOP goals
- Perform root cause analysis on ongoing business issues, drop off in customer journey, product feature not performing well etc.
- Worked with product and tech team on developing repeat user flow resulting in reduction of ~ 5000 duplicate inspections per month saving
- Analysis of customer adoption of product features using clickstream data. Helped in reducing customer drop off from 25% to 16% by identifying major drop off points
- Designed an automated model using python to show customer’s car’s price based on its demand on our platform. The model helped in increasing lead conversion by 20%
Senior Business Analyst
Healthkart
Gurgaon
07.2021 - 03.2022
- Led the analytics team for online business vertical and deliver analytical solutions to the stakeholders
- Partner with merchandising, digital marketing teams to solve their business problems using data driven solutions like dashboards, data pipelines
- Implementation of data pipelines for stakeholders
- Own the delivery of monthly business review report which comprises all the key metrics tracked for business growth Experience in developing and formulating business metrics for reporting, using tools such as Excel, SQL, Google sheets, Python, Qlik Sense, Metabase
Business Analyst
Amazon
Gurgaon
07.2017 - 07.2021
- Analyse orders loss data using sql and python to find trends which can be shared with loss prevention team
- Partner with security and operations team to support their day to day data requests using tools like SQL, excel, datanet Automation of key reports using datanet. I have rich experience of creating load jobs, metric jobs etc
- Building and monitoring of KPIs, metrics and automating data pipeline to support stakeholders Own the delivery of weekly/monthly/quarterly business review report
Education
B.Tech - Mechanical Engineering
Arya College Of Engineering And IT
Jaipur05-2017
Skills
- SQL
- Python
- Tableau
- Redash
- Metabase
- Root cause analysis
- Clickstream analysis
Timeline
Analytics Lead
Deutsche Telekom Digital Labs
07.2024 - Current
Senior Business Analyst
Cars24
04.2022 - 06.2024
Senior Business Analyst
Healthkart
07.2021 - 03.2022
Business Analyst
Amazon
07.2017 - 07.2021
B.Tech - Mechanical Engineering
Arya College Of Engineering And IT
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